McDonald's

3.6
1497 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
656 River Oaks Dr, Calumet City, IL
60409, United States

Hours

Reviews

3.6
1,497 reviews
5 stars
545
4 stars
340
3 stars
257
2 stars
124
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, including long wait times and incorrect orders.

Food Quality

Numerous reviews highlighted issues with food being cold, improperly prepared, or not fresh.

Playground Experience

Families appreciated the clean and enjoyable playground for children, making it a favorable spot for kids.

Management Issues

Several customers expressed dissatisfaction with management's handling of complaints and customer service.

Inconsistent Service

Feedback indicated a lack of consistency in service quality, with some praising quick service while others experienced significant delays.
  • KC
    Kelsey Coleman
    Nov 16, 2025
    1.0
    I just sat in the Drive Thru pick up line for 30 mins for a macchiato. They were taking so long that I sent my fiancé in the store, he comes back and my drink is incorrect so he goes back in and they make it incorrectly again. When he asks for a refund, the lady gives him an apple pie for the “inconvenience” but took the apple pie out of the refund! How sneaky and disrespectful!!!
  • FA
    Frank Alvarado
    Nov 14, 2025
    1.0
    as a beaner myself, those beaners r lowkey slow.
  • JK
    Joseph King
    Nov 12, 2025
    2.0
    Ordered my food in the drive thru and when I received it my burger was cold and old not fresh at all. Honestly it’s always like this from this location. They serve old food and cold food. I don’t have too many problems with customer service most times they are nice. My problem is with the food they serve it has to get better.
  • AR
    Alfredo Ramirez
    Oct 30, 2025
    3.0
    Great to see there's a McDonald's. That still has a playground that I could take my kid to make core memories like I did when I was a kid. They're safer now in days, but it's still a playground at McDonald's.
  • MJ
    Ms. Jones
    Oct 24, 2025
    1.0
    2 employees curse and flipped me off when I came to pick up food. They got an attitude ans slammed the windows. They both were very disrespectful. I would NEVER get food from there again.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 656 River Oaks Dr, Calumet City?

McDonald's at 656 River Oaks Dr is open 24 hours a day, 7 days a week.

Is the McDonald's at Calumet City open for delivery and what are the delivery hours?

Yes, delivery is available 24/7 at this McDonald's location.