Many customers reported issues with food quality, including dry, overcooked, or poorly seasoned dishes, and some even found hair or insects in their meals.
Customer Service
There are numerous complaints about rude and unprofessional staff, long wait times, and poor handling of orders, leading to a negative customer experience.
Cleanliness
Several reviews highlighted unsanitary conditions in the kitchen and dining area, raising concerns about food safety and hygiene.
Positive Experiences
Despite the negative feedback, some customers praised the flavorful jerk chicken and friendly service, indicating that there are positive experiences to be had.
ZS
Zakyah Sanaa
3 days ago
4.0
Yo as a Muslim in Chicago this is the ONLY jerk place I know of with Halal chicken aaannnd its on the 9!(79th) right off Cicero. We eat here almost monthly. We've used them to cater large events in the past and is blown away everytime. My 5 star review comes with humility and resolution. The brotha was gracious and kind enough to resolve an issue with us in a way that has made me a CUSTOMER FOR LIFE. I pray that ALLAH guide them and cover them with HIS Mercy and protect them from harm and evil. Ameen. . . .#Letsgit'it
IW
I. Wright
Dec 24, 2025
1.0
On December 19, 2025, I was at this restaurant purchasing a 3 piece jerk catfish order, with bread and a side dish of yams. When I placed my order, I told the cashier that I did not want the thin cuts of fish, he said ok. When I got my order, I was given the thin cuts of fish… 4 little thin slices of fish😵💫. I asked for my money back which the cashier supposedly issued me a return receipt which I have not received $ back yet… it’s been almost a week and still no return of my money. The cook wanted to augrue with me stating that he cooked it already and I can’t get my money back….What they are doing is scamming the customers. Apparently, they are taking on piece of fish and horizontally slicing it down into two or three pieces….so when you order any catfish orders, you’re actually getting one and a half pieces of fish but they are charging you for three or more. It’s a scam! Now I’ve never complained to the Board of Health on them about the numerous times I found hair in their Red Beans and Rice dish.. I just stopped eating there… bottom line… this is not a honest establishment, they are all about making money while skimping on your food orders. I’m still working on getting my refund back. Buyer beware, you have been warned😳.
LD
Larena Daugherty
Dec 21, 2025
5.0
Food and Service is Good and Employee friendly.My Favorite dinners are The Jerk Chicken/Shrimp Alfredo Dinners and Salmon Dinner.Meat is well seasoned and cooked delicious...Store/Restaurant/Manager deserves great review...I will be back per usual
CG
Carmen Garcia
Dec 20, 2025
1.0
I just called to place an order for pick up and the first time they picked up the hung up, so I called back thinking. Maybe it was an accident, so I called back to place an order for pick up for my daughter, and the lady that answered. The phone said we’re close. I said, but you don’t close till 10. She said we are clothes for the night. I said you’re kind of rude. I asked her if she was a manager and she hung up on me. Management needs to get better at who they hire all the reason why we were going to order from here is because my daughter has had the fettuccine from here before and they said it was good. Very disappointed. Was gonna be my first time. Tried it. I guess not. You’re really need to fire. The young lady that answered the phone. Your business will be going down from here.
CM
Cindy Monteton
Dec 16, 2025
1.0
Where do I even start with St. Bess Jerk Chicken in Burbank, Illinois? First off, watching the staff handle food with absolutely zero gloves was like witnessing a live demonstration of how not to run a restaurant. I’m all for casual vibes, but when your raw chicken touches the same surfaces as the cooked sides, “authentic” stops being a selling point and becomes “biohazard.”
I swear I saw someone sneeze over the counter and then pick up a drumstick. Cross-contamination? Oh, it’s not just a theory here—it’s a lifestyle. The chicken itself was overcooked, dry, and seasoned in a way that made me question whether they were trying to kill taste buds along with germs. The rice and beans? Sad, limp, and clearly just an afterthought.
I left feeling like I had narrowly escaped a health violation rather than enjoyed a meal. If you’re into adrenaline-pumping food experiences and playing microbial roulette, maybe check it out. Otherwise, run far, far away.
St. Bess Jerk is open Monday through Tuesday from 11:00 AM to 9:00 PM, Wednesday through Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 8:00 PM.
Does St. Bess Jerk offer delivery and pickup services?
Yes, St. Bess Jerk provides both in-store pickup and delivery services.
Where is St. Bess Jerk located?
St. Bess Jerk is located at 4838 W 79th St, Burbank, IL 60459, USA.
How can I contact St. Bess Jerk by phone?
You can reach St. Bess Jerk by calling +1 708-634-2057.
Where can I view the menu or place an order online for St. Bess Jerk?
You can view the menu and place orders online at https://stbessjerk.org/menu.
What type of cuisine does St. Bess Jerk serve?
St. Bess Jerk specializes in Jamaican, Caribbean, seafood, soul food, chicken, chicken wings, vegan, health food, and tacos.
What is the price range at St. Bess Jerk?
St. Bess Jerk has a moderate price range (Price Level Two).
What nearby places can I visit after dining at St. Bess Jerk?
After dining, you can visit nearby places such as Villas Bakery for desserts, Rita's Italian Ice & Frozen Custard for a sweet treat, or May's Lounge for arcade entertainment.
Are there nearby transit or service locations that can assist customers visiting St. Bess Jerk?
Yes, customers can find nearby services such as LibertyX Bitcoin ATM for currency exchange and Mobil gas station for fuel convenience.
What local beauty and grooming services are near St. Bess Jerk?
Nearby grooming options include Supercuts and Ali RK Barber Shop Salon, which offer haircuts and beauty salon services.