Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely; some staff are praised for their friendliness and efficiency, while others are criticized for rudeness and mistakes with orders.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Cleanliness
The restaurant is generally noted for being clean, with some customers specifically mentioning clean outdoor areas and bathrooms.
Food Quality
While some customers enjoy the food and find it fresh, others have reported inconsistencies in food quality and temperature.
Drive-Thru Efficiency
The drive-thru service is often described as fast and efficient, although some customers have experienced long wait times.
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MsFrenchy67
Dec 18, 2025
5.0
The Burbank location is my favorite McDonald's. My orders are always correct. The drive-thru runs smooth. The restaurant is clean. Staff is friendly and polite. Marcos is always very pleasant in the morning. Best coffee