McDonald's

3.2
1660 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5600 S Washington St, Bartonville, IL
61607, United States

Hours

Reviews

3.2
1,660 reviews
5 stars
477
4 stars
303
3 stars
355
2 stars
145
1 star
380

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold, old, or improperly prepared food, with several customers expressing disappointment in the quality of their meals.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables, floors, and drink stations.

Staff Attitude

Several customers noted rude or indifferent behavior from staff, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their good service and highlighted instances of fresh food.
  • MD
    Mary Driscoll
    Nov 16, 2025
    1.0
    Placed order the gal took my money had no change said had use credit card very unfriendly never thanked you Frappe machine not working out of small cups and bun on sandwich very hard terrible experience Wendy’s is about to open across the street and there going to affect this business
  • MS
    Mary Stokes
    Nov 12, 2025
    1.0
    Order meals and the drinks I got was lemonade and it had bugs and mold in it
  • CC
    Candy Cane
    Nov 6, 2025
    2.0
    Whoever the extremely rude, unprofessional, disrespectful chic is that works evenings with the brown/copper braids is, she needs to go find another job. Anytime you can't stop frowning and turning your back to customers, actively refusing to acknowledge them and anything they say long enough to hand a person a cup of coffee they paid for 15 minutes prior, you shouldn't be doing anything involving being reasonable and customer service. Let's not mention the lady and her son who were there before I even walked in, sitting there checking the time and waiting for food that she'd already paid for. Braids rudely ignored her as well because how dare we say "excuse me" in a normal manner to her overly grumpy behind. On top of that, I was on the clock. I stopped to get coffee because I was getting drowsy on my route. I literally had to leave coffee and a wrap that I paid for to get coffee elsewhere and finish my route before I fell too far behind on my time because this woman was refusing to give us our orders or even an update. You would've thought we were ghosts the way she refused to look at or respond to anyone. I wouldn't be surprised if she was management up in there, just serving food with an attitude.
  • DL
    Dillon Leonard
    Nov 3, 2025
    2.0
    Lazy don’t want to work took 19 minutes for 2 hot and spicy sandwiches
  • AJ
    Anthony Jurewicz
    Oct 28, 2025
    4.0
    Food was fantastic for McDonalds, service was quick and kind. I was given a second sauce for my 6 piece. Even though I could order at the counter the doors were locked. Went through the drive thru with no problem.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Bartonville, IL?

McDonald's in Bartonville is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has drive-thru service available with hours matching the regular operating schedule.