McDonald's

3.2
1666 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5600 S Washington St, Bartonville, IL
61607, United States

Hours

Reviews

3.2
1,666 reviews
5 stars
480
4 stars
305
3 stars
355
2 stars
145
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiencing long wait times and incorrect orders.

Food Quality

Many reviews highlighted issues with cold, stale, or incorrect food orders, including hard fries and missing items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.

Customer Experience

Overall, customers expressed dissatisfaction with their experiences, often citing poor service and a lack of responsiveness from staff.
  • JC
    J Dub Champions
    Dec 7, 2025
    1.0
    Whoever the Pink Haired woman is your very unprofessional you definitely shouldn’t be working fast food. You ran your mouth while walking away from a customer case you didn’t want to do your Job. Will not be back.
  • JW
    Jen Walker
    Nov 24, 2025
    4.0
    Fries were hard to chew super crunchy. Service was great, we had a laugh over ny needing a wrapper instead of a box. Overall good experience.
  • DH
    Debby Hill
    Nov 21, 2025
    1.0
    Rude so ended up going to Hardee's
  • MD
    Mary Driscoll
    Nov 16, 2025
    1.0
    Placed order the gal took my money had no change said had use credit card very unfriendly never thanked you Frappe machine not working out of small cups and bun on sandwich very hard terrible experience Wendy’s is about to open across the street and there going to affect this business
  • CC
    Candy Cane
    Nov 6, 2025
    2.0
    Whoever the extremely rude, unprofessional, disrespectful chic is that works evenings with the brown/copper braids is, she needs to go find another job. Anytime you can't stop frowning and turning your back to customers, actively refusing to acknowledge them and anything they say long enough to hand a person a cup of coffee they paid for 15 minutes prior, you shouldn't be doing anything involving being reasonable and customer service. Let's not mention the lady and her son who were there before I even walked in, sitting there checking the time and waiting for food that she'd already paid for. Braids rudely ignored her as well because how dare we say "excuse me" in a normal manner to her overly grumpy behind. On top of that, I was on the clock. I stopped to get coffee because I was getting drowsy on my route. I literally had to leave coffee and a wrap that I paid for to get coffee elsewhere and finish my route before I fell too far behind on my time because this woman was refusing to give us our orders or even an update. You would've thought we were ghosts the way she refused to look at or respond to anyone. I wouldn't be surprised if she was management up in there, just serving food with an attitude.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Bartonville, IL?

McDonald's in Bartonville is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has drive-thru service available with hours matching the regular operating schedule.