McDonald's

3.7
976 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
791 S Rt 59, Bartlett, IL
60103, United States

Hours

Reviews

3.7
976 reviews
5 stars
419
4 stars
193
3 stars
147
2 stars
55
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive service, with many experiences of being ignored or receiving incorrect orders.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or unsanitary, including issues with undercooked items and foreign objects found in food.

Cleanliness

While some customers noted cleanliness in certain areas, others reported dirty tables and unsanitary conditions, particularly in the play area.

Staff Friendliness

Despite negative experiences, some customers highlighted friendly staff members, particularly at the drive-thru, indicating inconsistency in service demeanor.

Operational Issues

Several reviews mentioned long wait times, issues with mobile orders, and problems with the drive-thru setup, suggesting operational inefficiencies.
  • JS
    Jeremiah Sloan
    Nov 4, 2025
    1.0
    Service was not as you’d expect with spending your hard earned money at a restaurant. They made my order wrong and instead of apologizing they made it seem like it was an inconvenience to make what was originally ordered. The manager was sitting around have personal time with his coworkers instead of doing his job. My wife stood at the counter with NO LINE for 10min before someone came to take her order. Won’t be going back to this McDonald’s again! Do better!
  • CF
    Crystal Fugate-Smith
    Oct 28, 2025
    5.0
    I love their McGriddles with sausage also the employee at the drive-thru window is very nice don't forget to get your two for $1 pies apple and strawberry😍
  • RR
    Rolland
    Oct 19, 2025
    1.0
    Bug found in food
  • IG
    isaiah gordon
    Oct 9, 2025
    3.0
    It's fast food good for breakfast
  • RW
    Roger Walters
    Sep 21, 2025
    2.0
    I went in for breakfast. Because I was paying with cash I went to the counter. I was literally ignored for at least 5 minutes. The person who took my order was not at all friendly. It took another 7 minutes to get my order. The food was terrible. The sausage was under cooked. The English muffin was barely warm. When compared to other McDonald's owners need to really look at everything. I try to support my local businesses but I don't think that is possible without significant improvement.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's drive-through at 791 S Rt 59, Bartlett, IL?

The drive-through at McDonald's Bartlett location is open daily from 5:00 AM to midnight.

Does this McDonald's location offer delivery and pickup services?

Yes, McDonald's in Bartlett offers curbside pickup, delivery, same day delivery, and no-contact delivery services.