Pizza Hut

3.1
437 reviews
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Business Details

15 W Dundee Rd, Arlington Heights, IL
60004, United States
(847) 253-2500
https://locations.pizzahut.com/il/arlington-heights/15-w-dundee-rd
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 15 W Dundee Rd in Arlington Heights, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
15 W Dundee Rd, Arlington Heights, IL
60004, United States

Hours

Reviews

3.1
437 reviews
5 stars
148
4 stars
59
3 stars
48
2 stars
41
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, unresponsive staff, and rude interactions.

Food Quality

Many reviews highlighted consistently undercooked or poorly made pizzas, with complaints about missing toppings and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty and unkempt, raising concerns about hygiene.

Customer Complaints

Customers expressed frustration over unaddressed complaints and lack of follow-up from management regarding their issues.

Inconsistent Experience

While some customers had positive experiences with food quality and service, these were overshadowed by the majority of negative feedback.
  • KS
    Kevin S
    4 days ago
    1.0
    This place is OUT OF BIZ
  • RN
    R N
    Nov 5, 2025
    1.0
    Store is now closed, confirmed by calling the store number
  • SP
    Shivam S. Patel
    Oct 5, 2025
    1.0
    Extremely disappointing and inconsistent service I’ve given this Pizza Hut location multiple chances, but they just can’t seem to get it right. Every time I place an order, something goes wrong. I always pay extra for pan pizza, but they give me a different type instead. The pizzas are never baked properly, the dough is undercooked, toppings are unevenly added, and sometimes there’s barely any sauce. Other times, they drown it in cheese. It’s frustrating to pay full price (plus extra) and constantly receive poorly made food. After several chances, it’s clear this location doesn’t take quality control seriously. I won’t be ordering from here again.
  • MD
    Madeline Dillingham
    Oct 3, 2025
    2.0
    Normally I don't write reviews but this was hard to ignore. The breadsticks were a disappointment, lacking seasoning and moisture. The bread of the melts were good but the crust also unseasoned...
  • JV
    J V
    Sep 12, 2025
    1.0
    Do not order from this location. My 78yr old father was taken advantage of when he went to pick up an online carry out order. He was bullied into tipping. Then he was charged an additional to his credit card fee after he left. In fact stop ordering from Pizza Hut entirely. I filed a complaint twice, one of which I chatted with an agent who said they would notify the appropriate team... Zero response after 2 weeks. PizzaHut has lost control of their franchisees and the regional franchisees do not care.
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Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut location in Arlington Heights, IL?

The Pizza Hut is located at 15 W Dundee Rd, Arlington Heights, IL 60004, USA.

What are the operating hours of this Pizza Hut?

Pizza Hut is open Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, Friday from 10:30 AM to midnight, and Saturday from 10:30 AM to 11:00 PM.