Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Cleanliness
Multiple reviews highlighted dirty tables and restrooms, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, many complained about incorrect orders, over-salted items, and overall poor food preparation.
Management Problems
Several reviews mentioned ineffective management, including issues with order handling and staff training.
OS
Oskar Szewczyk
1 day ago
1.0
Mediocre food, horrible staff/ mgmt.
SN
S F.M.P (Nics)
Dec 20, 2025
1.0
Went through drive thru. Told to pull around to a spot. 5 minutes pass and an employee brings out bags and gives to another car that had pulled up. Another 10 minutes, still waiting. Done with waiting, we pulled back up to the speaker and were told the manager would come out. Went back to wait in the spot. Someone who didn't have a uniform or anything came out, walked up to us, said she's theanager and told us she saw the guy bring our stuff out. Oh, then the employee who gave the things to the car next to me didn't verify the order and that was MY FOOD they handed off to someone else. Manager asked the order again, went back inside. 8 minutes later employee brings the food out. Sauce for the chicken nuggets was wrong. I made it very clear I wanted buffalo, got BBQ instead. And had also ordered a 4b, which is a spicy version of a sandwich, and asked no pickle. Instead of what I wanted, I got a sandwich without the spicy sauce, and they had put pickles on when I specified otherwise. Apparently not only are the employees dumb, but management is stupid as well.
MF
Mykhailo Fetsenets
Dec 19, 2025
1.0
Well deserved 1 star. Food is okay here but the atmosphere and stuff..
Let's start with the fact that the company is greedy and as any other American corporation they would do anything to improve their income. Therefore, this location would charge you $0.27 cents for sauce. For a sauce. If you drive 1 mile up north, you can get that for free.
Tables are dirty and sticky. Restroom is very dirty. No sanitizer to clean table myself (Yes, I am doing that, it is not okay to eat at the dirty table) as well as no napkins. Stuff seems like walking with extremely unhappy faces and I can kind of understand them. but there is a huge "BUT" here. We, people who work at such places, make them happier and nicer. Despite this money loving corporation they should smile a bit more.
Not recommended at all, if only very needed to get some quick food.
1 star or 2/10 - only food was good, this is where McDonald keeps the same and I am happy with the taste.
PS
Peter Szczygiel
Dec 13, 2025
5.0
It's probably the best location in the area. Food made clean not sloppy like other locations. Tastes good
DR
Dajanna Porras Ramirez
Nov 26, 2025
1.0
Pésimo servicio, sucio el restaurante y las personas no atienden muy bien 👎
What are the regular operating hours of McDonald's at 501 W Lake St, Addison, IL?
McDonald's at 501 W Lake St, Addison, IL is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
When is the drive-through at this McDonald's location available?
The drive-through is available every day from 5:00 AM to midnight.
What delivery services does this McDonald's offer?
This McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where can I order McDonald's food online for delivery or pickup?
You can order online for delivery or pickup via McDonald's ordering website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru available.
Are there other fast food options near this McDonald's?
Nearby fast food options include Burger King, Subway, Cilantro Taco Grill, Honkaku Sushi, and Taqueria Los Tres Potrillos, offering a variety of cuisines for customers to explore before or after visiting McDonald's.
What dining or entertainment spots are located near McDonald's at 501 W Lake St?
Near McDonald's, you can find Mo Shesha Hookah Lounge and Stacy's Place, offering bar and dining experiences for a relaxing visit surrounding your meal.
Are there wellness or beauty services close to McDonald's Addison location?
Yes, nearby beauty and wellness options include Brows & Beyond, Epic Nails, Vera's Salon, Mareètalè Beauty Salon & Nails, and Gossip Nails and Spa for customers interested in personal care.
How can I benefit from the McDonald's rewards program at this location?
You can earn points for free food by joining the MyMcDonald's Rewards program, details of which are available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.