Wendy's

3.4
479 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Preston, ID we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Preston, ID hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
145 S State St, Preston, ID
83263, United States

Hours

Reviews

3.4
479 reviews
5 stars
170
4 stars
97
3 stars
70
2 stars
38
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Cleanliness

Many customers reported unsanitary conditions, including dirty floors, sticky tables, and unclean restrooms.

Food Quality

Several reviews mentioned that the food was often cold, improperly prepared, or not up to Wendy's standards.

Management Issues

Customers expressed concerns about poor management, including lack of organization and inadequate staffing.

Inconsistent Experience

While some customers had positive experiences with friendly staff and good food, many others reported frequent issues, indicating inconsistency in service.
  • BB
    Branden Blanchard
    Nov 15, 2025
    1.0
    Filthy, slow, picking noses around food w/o wearing gloves, grabbing cups with fingers inside. Did say slow? Terrible experience.
  • KN
    Karl Nelson
    Nov 8, 2025
    1.0
    Really grossed out biscuits and gravy was cold and someone’s glove fingertip was in it!!!
  • MW
    Matthew Warby
    Nov 3, 2025
    2.0
    Disappointingly mediocre. There wasn't necessarily any one thing terrible, just everything was kind of unsatisfactory. The bacon was just a bit old, the bun was just slightly getting stale, the meat wasn't particularly fresh, the soda came out of the machine warm and a bit under carbonated. The staff was friendly, but still somehow a little off putting. Fries were fine. If this had been like an Arctic Circle or Burger King, this would have been an average visit. Never been mildy disappointed at a wendy's though.
  • KS
    Kris Stclair
    Oct 30, 2025
    1.0
    Absolutely horrible manager makes random rules that are not with in the company just so they don't have to do anything food is always cold don't seem like they cook it for long enough or it's extremely sogy horrible place to eat do not recommend
  • RY
    Rylee Y
    Oct 11, 2025
    1.0
    I have a friend who works at wendys and I called him while he was working because I needed to talk to him about something but what I got was one of the managers answering my friends personal phone, I do understand that employees shouldn't be on their phones and he didn't have to answer, that's fine. I totally understand that and I apologize for calling an employee while he was working, but it was the way I was treated over the phone. A guy answered and I asked who he was, he told me he was my friends manager and he demanded to know the reason I was calling and if it wasn't important, then he would hang up. I was caught off guard and I thought it was odd. I said it was none of his business to why i was calling and then he told me he could leave a message if it was important, but the way he was talking to me was pretty terrible, it was a passive aggressive attitude and I could hear my friend in the background telling him to stop. I just kept telling him it was none of his business and then he just goes "Im ragebaiting her. I think she's falling for the ragebait" He hung up on me before I could respond and I'm just baffled by what happened. I think it's important how your employees treat people, let alone the MANAGER. Yeah I understand that employees shouldn't be on their phones, but that should be throughly discussed in your working environment, and it could've been handled way differently, instead of having the manager answering and being extremely rude to me, saying stuff like "im ragebaiting her" like what??? I can also understand managers taking calls on behalf of their employees but he was super unprofessional, and I just don't understand where the hostility is coming from. Things would have been different if he was nicer. I don't even know what I did wrong in this situation. I think the phrasing and the way your employees treat people is very important, whether they are calling as a customer or not but honestly that interaction really upset me, and I'm bothered by even ever coming back to wendys. By the way, the managers name is Spencer.

Frequently Asked Questions About Wendy's

Is Preston Wendy's still open?

Our apologies, this particular location is temporarily closed. Please check back soon for more updates.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.