Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Some reviews highlighted a clean dining area and bathrooms, while others noted disorganization and unsanitary conditions.
Staff Attitude
Mixed feedback on staff attitude; some praised helpful employees, while others reported unprofessional behavior and lack of engagement.
Order Accuracy
Numerous complaints about missing items and incorrect orders, indicating a need for better training and attention to detail.
LV
Luis Vasquez
Nov 14, 2025
1.0
Went through the drive-through they came over the intercom, ignorant and rude. She then took my order gave me my Total was completely rude and ignorant I go up to pay the lady at the register ripped my money out of my hand and tosses my change and was ignorant will not be going back and I will be calling corporate office. I’m filing a formal complaint.
JW
Jeriann White
Oct 16, 2025
1.0
So there is a long black hair in my food . I take it and ask for management and told her there was a hair in my burger. Well she says how do you know its not your? I said cause its in the hamburger on top with toppings and my hair is gray and curly. She says what makes you think its one of our , just kept saying things and pushing my buttons , till I finely said cause its a long black Mexican hair ! And she still going on that it could be s I someone else that fixed the meal . I said ! I bet I can go back there and not one white person is working back there ... She says we'll that not very nice . Well she pushed me to it I tell you! Should have been no questions asked and said I'm sorry for that and gave me my money back.. Furthermore there was a district manager there and they denied it , I seen him , and they wouldn't let me talk to him... I know things happen , but unprofessional behavior like that is inexcusable...
BB
Brooke
Oct 3, 2025
1.0
The manager of a certain shift gave me attitude when asking for just the blind box toy and of course i dont want duplicates they make it harder then is necessary when the number says exactly what i need. The cashier persom was nice, the manager was not.
(I dont want the food)
MS
Megan S
Sep 28, 2025
3.0
This location has a hard time understanding when you order. There has been more then once where I feel like I'm having to yell my order and then they still miss something. Staff seems to be trying but it seems to be a mess. Not to mention whenever I order on the app for here to be picked up there ends up always being an issue
AS
Admiral Solo
Sep 23, 2025
2.0
Why is service even an option? Maybe for drive through but not for the lobby. I was told to use the kiosk. Every time I go in the attitude is one where if you ignore the customer long enough they will do the self serve instead. That is such B.S. the “thank you” feels forced. The smiles are non existent. This is not the 90’s or early 2000’s but McDonalds is worse than it was. McDonalds is missing is soul at this point. Tell me I am wrong. This applies to this location, all of southern Idaho Ann Northern Utah locations.
The food is still average at best but on par with most burger places. At least you know the flavor and quality going in that’s a plus.
Atmosphere is sterile. What made McDonalds fun seems gone. Happy meals don’t make up for the missing “fun” part