Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,402 reviews
5 stars
432
4 stars
298
3 stars
294
2 stars
143
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, particularly in the bathrooms and dining areas, with reports of flies and dirty tables.
Food Quality
While some customers enjoyed the food, there were frequent complaints about cold, overcooked, or incorrect orders.
Staff Friendliness
A few customers noted friendly staff, but this was inconsistent, with many mentioning rude or indifferent behavior.
Kiosk Problems
Several customers experienced issues with ordering kiosks, including malfunctioning machines and lack of assistance from staff.
- ATAmerican Trucker6 days ago1.0Gawd damn took a bite out of a egg McMuffin and that bread was rock solid 🤢 threw the whole thing away ridiculous.
- SYScarlett YoungNov 4, 20252.0Me and some friends of mine were coming back from the state volleyball and decided to stop here. The food was good, but when one of my friends filled her cup up with water there was a white thing floating in it which was disgusting. Me and another one of my friends had to wait around 15 minutes to pay for our order. Overall the place seemed very understaffed.
- HKHannah KesslerNov 3, 20251.0Waited over 10 minutes to pay, there were no ice, I got water and there was something flakey in the water, Mcdonald’s worker said order 1254 but the order was 1252, just saying it’s basic numbers, overall food was good!
- EBEvie BerglandOct 24, 20251.0They were very mean and told us to leave even though they close at 10 and we were there at 9:30
- APAddison PrimusOct 24, 20251.0We showed up at 9:30pm and their sign CLEARLY stated that they close at 10pm. The staff proceeded to look at us and not let us in.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in West Branch, IA?
McDonald's in West Branch, IA is open daily from 5:00 AM to 12:00 midnight.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers drive-thru service daily from 5:00 AM to 12:00 midnight.
Can I order McDonald's food for delivery?
Yes, McDonald's offers delivery service every day from 5:00 AM to 12:00 midnight. You can order online at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at McDonald's West Branch?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services at this location.
Where is McDonald's located in West Branch, IA?
McDonald's is located at 610 South Downey, West Branch, IA 52358, USA.
How can I order from McDonald's using a mobile app?
You can order from McDonald's using the McDonald's app available on the Apple App Store and Google Play Store. iOS users can download it from https://apps.apple.com/us/app/mcdonalds/id922103212 and Android users from https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
Are there nearby gas stations or convenience stores close to McDonald's?
Yes, nearby gas stations and convenience stores include Kum & Go, Casey's General Store, Parkside Station BP, and BP, providing convenient stops before or after your visit to McDonald's.
What other food options are nearby McDonald's at 610 South Downey?
Nearby food options include Subway (sandwich shop), Mexico Lindo Grill & Cantina (Mexican restaurant), and Quiznos (sandwich shop). You might explore these before or after your meal at McDonald's.
What nearby services or attractions can I find around McDonald's?
Nearby services include Johnson County central government office and Family Pet Veterinary. Attractions like Gruwell and Crew General Store, a historical building and museum, are also close by.