McDonald's

3.2
1478 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
222 Richmond St, Ottumwa, IA
52501, United States

Hours

Reviews

3.2
1,478 reviews
5 stars
437
4 stars
273
3 stars
269
2 stars
157
1 star
342

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, leading to frustration and dissatisfaction.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and mistakes in food preparation.

Staff Attitude

Feedback indicated a pattern of rude or unprofessional behavior from staff, contributing to a negative customer experience.

Food Quality

Many customers complained about cold, poorly prepared food, with specific mentions of undercooked items and incorrect orders.
  • TB
    Tim Blackman
    Jan 5, 2026
    1.0
    Definitely the worst McDonald's I've ever visited.
  • RC
    Robyn Lynn Collett
    Dec 31, 2025
    5.0
    Not bad prices and wait time varies inside neat light table to occupy kids
  • JW
    Jacqueline Washington
    Dec 28, 2025
    1.0
    We only come here for breakfast anymore because every single time we have come to this McDonald's you have to wait for atleast 20 mins before u get your food. The prices are outrageous for the quality of food and service. You shouldn't have to wait 20 mins for fast food. The fact that ALL these reviews say the same thing tells me you dont care to spend the time to fix any of these issues going on but expect people to still pay these prices. We will not be coming here ever again.
  • NW
    Nicholas Warren
    Dec 12, 2025
    1.0
    I ordered through the app only to discover this is the slowest McDonald’s location known to man. While I was sitting, shifter resting in park, in the drive thru line I watched through the first window and a total of eight individuals in places everywhere but the spots where food is served. It baffled me as to what was occurring on this particular day. Unfortunately this is par for the course as far as this level of food is concerned. It was at a level of slow that had the time to deliberate if I should even write this review for the last twenty minutes. This line persevered above my will power and I am still currently in line waiting to move as I type this. It’s absolutely crazy and all I can do is watch the goof troop that is the staff through the window and ponder what am I even doing with my life when this is my Friday evening.
  • MM
    MiiCalla13
    Dec 12, 2025
    1.0
    Waited forever while people in drive through got their food quickly. got here at 9:30 and didn’t get food until 10, manager was extremely rude and kicked everyone out because the “lobby closes at 10”, even though we were there way before and ordered way earlier.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Ottumwa, IA?

McDonald's in Ottumwa, IA is open 24 hours a day, 7 days a week.

Is McDonald's Ottumwa location open for delivery all day?

Yes, delivery service is available 24/7 at this McDonald's location.