McDonald's

3.0
1636 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1220 Jeffreys Dr, Osceola, IA
50213, United States

Hours

Reviews

3.0
1,636 reviews
5 stars
393
4 stars
301
3 stars
289
2 stars
187
1 star
466

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, both in the drive-thru and inside the restaurant, with waits often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, whether from kiosks or drive-thru, leading to customer frustration.

Cleanliness

Customers frequently noted dirty tables, bathrooms, and overall unsanitary conditions in the restaurant.

Staff Attitude

While some customers praised friendly staff, many others reported rude service and a lack of assistance from employees.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about freshness and taste.
  • KD
    Keith Dennis
    Jan 1, 2026
    1.0
    I ordered 2 sausage McMuffin with egg on the app at 10:25 am New Year's Day and they waited until I got there to cancel my order because lunch started at 10:30. Are you telling me All the sausage and eggs disappeared exactly at 10:30 and they couldn't make my two sandwiches that I've already paid for?
  • CW
    C Wolf
    Dec 13, 2025
    2.0
    Drive through was incredibly slow. Double lanes for servixe and still slow and backed. Still managed to mess up a single sandwich order and they are out of the new released meal. One of the screens to order was shorting out and couldnt read half the menu. Reason why this one continues to have bad reviews and do nothing to improve. Year ago same thing when I passed through except we at inside and they brought us wrong tray of food and then gave use double order by accident. This is reflection of leadership and quality management.
  • LS
    Lane See
    Dec 9, 2025
    1.0
    Been waiting here in slot 1 for 30 mintues while other cars that were after us get there food. got our drinks wrong. so we decided to call them to tell them give us our food and proceeded to hang up. place definitely a little mc’dumb
  • KC
    Kati Cady
    Dec 7, 2025
    1.0
    Angie specifically is awful. Take her off of headset, or fire her really, if you ask to order a double cheeseburger she will say “we don’t have those you want a McDouble” sorry I don’t frequent enough to know there’s a difference, it’s not that serious Angie just ring up the burger
  • WW
    WifeyCat
    Dec 4, 2025
    3.0
    Receipt paper was out on the kiosk I used - so I had no idea what my order # was. Let one of the workers know and they just said "well, I guess you will just have to wait until we call a # that no one else picks up"...... Found this to be SUPER rude. They also didn't add receipt paper to the kiosk so everyone that ordered on that one was in the same position.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 1220 Jeffreys Dr, Osceola?

McDonald's in Osceola is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays, Saturdays, and Sundays.

What are the delivery hours for McDonald's in Osceola?

Delivery service is available daily from 5:00 AM to 11:30 PM Monday through Thursday, and until 12:30 AM Friday through Sunday.