McDonald's

3.5
1017 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2720 Iowa Ave N, Onawa, IA
51040, United States

Hours

Reviews

3.5
1,017 reviews
5 stars
354
4 stars
211
3 stars
213
2 stars
98
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty floors and bathrooms lacking soap.

Food Quality

Customers frequently mentioned cold or poorly prepared food, with many expressing disappointment in the freshness and temperature of their meals.

Staff Attitude

Mixed feedback on staff demeanor, with some praising friendly service while others reported rudeness and lack of professionalism.

Operational Issues

Customers noted issues with order accuracy, understaffing, and problems with the ordering system, including reliance on self-service kiosks.
  • RK
    Ryan Krause
    Nov 11, 2025
    5.0
    The workers were very nice. Usually smaller town fast food joints have some questionable people working there. Not here. 10/10
  • MD
    Mitch Daniel
    Nov 7, 2025
    1.0
    What a horrible experience told her the coffee didn't taste right she said well it's what you ordered I didn't order crap what a useless manager
  • JB
    Jason Beermann
    Nov 2, 2025
    1.0
    If it was possible to leave 0 stars I would have. There is literally no service here. We stood in front of the counter for nearly 10 minutes, while 9 employees walked past over and over ignoring us. When I mentioned leaving, one person asked if we needed help.... Yeah we did, but its too late for that now. Do yourself a favor and go across the street, to places that will give you a smile, take your order, and treat you like your money matters to them.
  • DC
    Deborah Clark
    Sep 9, 2025
    1.0
    The floor was covered with debris, and sticky, the bathroom had no soap!! The place is disgusting, what had happened to McDonalds!
  • BS
    Bennett Salvatore
    Aug 31, 2025
    1.0
    Very poor me and my friends got a 20 piece chicken nugget each three of us total of 60 in all plus three fries and three drinks someone in the back must’ve gotten upset with this order and completely ignored frying our fries half cooked frozen fry’s with salt pick it up and it’s cold not warm not hot cold I’m sorry we got 20 peice meals but you chose the job and it was a night not during a rush.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the delivery service hours for McDonald's?

Delivery is available every day from 5:30 AM until 10:30 PM.