McDonald's

3.2
712 reviews
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Business Details

5494 NW 86th St, Johnston, IA
50131, United States
(515) 331-0250
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5494 NW 86th St, Johnston, IA
50131, United States

Hours

Reviews

3.2
712 reviews
5 stars
208
4 stars
148
3 stars
133
2 stars
58
1 star
165

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers frequently mentioned long wait times, especially in the drive-thru, with some waiting over 20 minutes.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor service.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.

Food Quality

While some customers enjoyed the food, many reported receiving cold or poorly prepared items.
  • AS
    amy Sanders
    Nov 5, 2025
    3.0
    usually prefer this one then the one on plum dr but recently they’ve been messing up my whole order, I’ll ask for no tomatoes they’ll do extra. I asked for a coke and got a sprite. I said no salt on my fries, it will be written as that but then taste as salty as the ocean! Past 3 times I came here my orders have been completely wrong. Not what I’m paying for.
  • OM
    Olivia Millar
    Sep 20, 2025
    1.0
    Do not go here on a weekend. They normally have great service during the week. The lady working the drive up window taking orders is an utter disaster and I can’t believe the amount of errors they made.
  • SM
    Stormie Michael
    Sep 8, 2025
    5.0
    Food came out hot, service was good but I wanted to highlight how kind the person doing the drive-through cash register was keeping friendly and respectful conversation. Left me with a great smile to start my day.
  • VV
    Vu Vo
    Sep 5, 2025
    3.0
    I'd order 40 pieces of chicken nuggets but got home and found I only got 20. I'd call them and was told to come pick up the other 20. I do understand it was that the boy who served me was quite young so I'll give him that. But still! I was h'angry! 😆
  • GG
    Greg
    Aug 30, 2025
    2.0
    This is one of several locations run by Racoon Valley Partners. They tend to have poor management. Slow service and more mistakes.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Johnston, IA?

McDonald's in Johnston, IA is open daily from 5:00 AM to midnight.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's in Johnston, IA has a drive-thru open daily from 5:00 AM to midnight.