McDonald's

3.2
716 reviews
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Business Details

5494 NW 86th St, Johnston, IA
50131, United States
(515) 331-0250
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5494 NW 86th St, Johnston, IA
50131, United States

Hours

Reviews

3.2
716 reviews
5 stars
210
4 stars
148
3 stars
133
2 stars
59
1 star
166

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders, with specific complaints about missing items and wrong modifications.

Service Speed

Many reviews highlighted slow service, particularly during peak hours, with long wait times in both drive-thru and dine-in.

Staff Behavior

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items.
  • DK
    Dj Kern
    Jan 5, 2026
    5.0
    Filled out the survey on the receipt but it didn’t let me mention my friend Ben! This McDonalds is fast, friendly, tasty and I like seeing Ben at the window. Shoutout Elvis aswell!
  • DP
    David P
    Dec 16, 2025
    1.0
    This is a "20" piece Chx Nugget and. McCrispy chicken spicy with bacon ( no bacon ) shouldn't be spicy No receipt in bag. This location is horrible
  • LW
    Liz Wiltse
    Dec 9, 2025
    2.0
    I ordered three sandwiches and all three were incorrect as have multiple sandwiches in past despite having the correct ticket on the top.
  • SG
    Scabba Goo
    Dec 9, 2025
    1.0
    They mess up your order intentionally here in completely wild ways, surreal: A "#2 with coffee" is charged as a 2 coffees, and a #2. You then get 2 coffees (should be three at this point) 2 sandwiches missing the egg, no side.
  • AS
    amy Sanders
    Nov 5, 2025
    3.0
    usually prefer this one then the one on plum dr but recently they’ve been messing up my whole order, I’ll ask for no tomatoes they’ll do extra. I asked for a coke and got a sprite. I said no salt on my fries, it will be written as that but then taste as salty as the ocean! Past 3 times I came here my orders have been completely wrong. Not what I’m paying for.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Johnston, IA?

McDonald's in Johnston, IA is open daily from 5:00 AM to midnight.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's in Johnston, IA has a drive-thru open daily from 5:00 AM to midnight.