Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Cleanliness
Many reviews highlighted dirty dining areas and bathrooms, with complaints about unclean tables and floors.
Food Quality
Customers frequently mentioned receiving cold, poorly prepared food, with several instances of missing items or incorrect orders.
Staff Attitude
Several reviews noted unhelpful or rude staff, contributing to a negative customer experience.
Inconsistent Experience
While some customers had positive experiences with food quality and service, many others reported ongoing issues, indicating inconsistency.
JH
Jake Harp
6 days ago
1.0
3rd time in 3 weeks it's taken over 20 minutes to get food. Manager keeps yelling in the back. Food was wrong 2/3 times. Pop machine was broke. Worst ran McDonald's I've been in.
BW
Bradley Witmer
Nov 8, 2025
1.0
This place absolutely sucks. They didn’t have fries and their staff are rude and don’t give an absolute care about anything. Several of my friends I was with had their orders messed up.
LR
Lilly Reed
Nov 3, 2025
1.0
Worst mcdonalds ever. Sign up about the C⁰2 being down and not about the tea and mcafe also being down. So absolutely no drinks possible and yet they decided to only give heads up about the sodas. Didn't even apologize for it! I have issues every time I come to this location. It's worse then the mount pleasant one and that says something...
AA
Aradom
Oct 25, 2025
1.0
Hello,
I visited McDonald’s today around 5:25 PM, and I’m very disappointed with the service I received. I ordered a meal with spicy sauce, but it was missing. When I asked for it to be added, they did so, but then removed all the tomatoes and lettuce from my sandwich.
I went back to address the issue, but the staff were unfriendly and unhelpful. Most of them were just standing around talking and didn’t seem to care about customer service.
This was a very frustrating experience, and I hope management can look into this so it doesn’t happen again.
KJ
Kassie Jukes
Oct 18, 2025
1.0
I have many complaints at the Fairfield ia McDonalds location. There was literally one worker that was wearing an any form of hair coverage via hairnet which is required in food service as well as the same worker bless his soul was the only one wearing gloves. We got our order was missing 7 orders of nuggets as we got 7 of the $5 meal deals and no one received their nuggets. We were highly confused when McDonalds started putting tomatoes on their sandwiches ( that’s a Burger King thing) I just now took a bite of my sandwich Ik like 7 hrs after I ordered 🤦♂️ they gave me spicy chicken sandwich, I cannot eat spicy food at all big mistake on their part. They need to understand when people order specific things it is importance to get it right due to allergies and inability to have spicy food. They absolutely were not busy and every order being made was messed up their were customers lined up due to their orders being wrong or not even receiving their did in 30 min for something as simple as an elderly man waiting that long for a darn fish sandwich. It takes 5 seconds to put out of order on a soda machine and I only say that bc it had been a month since we had been there and the same machine was still not working and no sign to tell a customer that, only looking like an idiot a million times and neither machine had ice so we got hot soda. I do not know who is in charge of this location but they are failing miserably. It is a team work environment everyone needs to step up and get the orders out. And for God sake put on your gloves and hair nets no one wants to eat the dirt under your nails or your hair in their food.