Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
884 reviews
5 stars
215
4 stars
171
3 stars
173
2 stars
114
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude interactions and language barriers, leading to frustration among customers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Food Quality
Several reviews mentioned issues with food quality, such as cold or improperly cooked items, contributing to dissatisfaction.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, contrasting with the negative feedback on service and food.
Speed of Service
While some customers experienced fast service, others reported long wait times and confusion during the ordering process.
- FSfanny sierraDec 19, 20251.0This McDonald's has the worst customer service. If they don't speak English or Spanish, they shouldn't be working at the front counter. By the way, they treat customers very badly.
- LBLaBK Livai (Bkmau)Dec 8, 20253.0Too many "anything else, after each order. Hate it. Needs to stop and be patient. Give us the customer time to say what we want.
- PHpaula hilbyDec 2, 20251.0Everything sucked everything was cold my burgers where not properly wrapped fries where soggy and cold missing items and McDonalds refuses to do anything about it don't order or eat here.
- GMGavin MNov 15, 20251.0This McDonald’s stays open until 2am some nights but stops taking online orders at 12, makes zero sense.
- DHDallen HarmonNov 8, 20251.0This morning, my pregnant wife has a craving for specifically a caramel hot chocolate from McDonald’s. Went in, ordered at the register (not self service), and waited. Got the drink, and went home only to realize that it was a caramel mocha. Since she’s pregnant, she can’t have caffeine (on top of us not drinking coffee) So I went back to get it replaced. Had to explain to the employee AND the manager that I didn’t want a mocha, but a hot chocolate. No coffee. With caramel syrup. After a while they gave me a hot chocolate (minus the caramel). Asked for the caramel syrup, and after more back and forth they said they said they were out of caramel syrup. Didn’t really believe them.. but whatever. I didn’t want to make a scene. When I got back home my wife called and asked if they had caramel syrup, person said yes. She asked why didn’t they give me it and then they hung up on her. She called again, got a different person who spoke English, understood exactly what we wanted and said to come back sometime later, my name was written down and to get it. Cool. Glad we got progress. Few hours later I drove back (with preggo wife, who’s just been wanting this stupid caramel hot chocolate) to get it. Person don’t understand what we were talking about. Our name was not written down, at least where he checked. After minutes of explaining with multilple people, We FINALLY got a CARAMEL HOT CHOCOLATE. Come on guys. It took me coming 3 times and talking to 9+ employees. It’s not that hard!!!! Most incompetent Mcd I’ve seen full stop
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1915 John F Kennedy Rd, Dubuque?
The McDonald's location at 1915 John F Kennedy Rd is open from 5:00 AM to midnight from Monday to Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.
When is the drive-thru service available at this McDonald's?
Drive-thru service is available daily from 5:00 AM to midnight Monday through Thursday and Sunday, and extended until 2:00 AM on Friday and Saturday.
What are the delivery hours for McDonald's at this location?
Delivery hours are from 5:15 AM to 11:45 PM on Monday through Thursday and Sunday, and until 12:45 AM on Friday and Saturday.
What types of payment methods does this McDonald's accept?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Which services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food online for delivery or curbside pickup?
You can order online via their delivery URL (https://mcdonalds.order.online/business/-5579) or through the McDonald's app available on iOS and Android.
Are there any rewards programs available for frequent customers?
Yes, McDonald's offers the MyMcDonald's Rewards program where you can earn points for free food.
What nearby places can I visit before or after dining at McDonald's on John F Kennedy Rd?
Nearby places include Falbo Bros Pizzeria, Village Inn (a breakfast and brunch restaurant), and several beauty salons like Bombshell Beauty Bar and Lash Lounge, and The Design Studio - Salon & Spa Services.
Are there any financial services or banks near McDonald's at this location?
Yes, New Eagle Wealth Management and Premier Bank are close by, offering financial advising and banking services.
Is there a car wash service near McDonald's where I can clean my vehicle?
Yes, Clean Getaway Express Tunnel Wash, which offers car wash and auto detailing, is nearby.