Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 6120 Grand Ave in Des Moines, IA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported rude and dismissive behavior from staff, particularly during order taking and customer interactions.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor quality of food received.
Delivery Issues
Customers frequently experienced long wait times for delivery, with some orders arriving cold or not at all.
Food Quality
Feedback indicated a decline in pizza quality, with complaints about bland flavors, insufficient toppings, and poorly executed orders.
Mixed Experiences
While some customers praised the cleanliness and service at specific times, the overall sentiment leaned towards dissatisfaction.
AA
Azizullah Azam
Dec 12, 2025
1.0
There is a very long wait at this location. Whenever I have been here, I have never received my order on time.
DM
Dave Miglin
Dec 6, 2025
2.0
Big 10 Championship = Pizza, right? Maybe so, but don't ruin your experience by ordering pizza from Pizza Hut. Choose anyone else (almost!), but don't call these guys. Back in the 70s and 80s, PH was THE place to go for a tasty pizza, but they have failed to keep up with the competition on nearly every level, especially the quality.
We ordered our pizza at 6:15 pm from the Pizza Hut that is roughly 2 miles away from our house. Large pie with pepperoni, onions, and mushrooms. Pretty basic - right? At 7:37 pm it FINALLY shows up (via DoorDash, which I was not thrilled to learn).
No surprise to discover that the pizza was warm (that's being generous!), not hot. The crust was as boring as a first date between two mathematicians. Barely any pepperoni on it, so the mushrooms were the star of this pizza; but let's be honest - mushrooms are not supposed to be the star but the side. The sauce was almost non-existent flavor-wise; I looked under the cheese to confirm that there was any sauce at all; that's how bland it was.
We are not saving the leftover slices... that should say plenty about how we felt about Pizza Hut. This is truly the last time we are ordering a pizza from them (I mean it!). Nostalgia will not make me forget this crappy experience.
I love it when brands from the past survive or make a comeback, but some of these brands should just call it a day. Pizza Hut is one of them. Their pizza is just not good; plain and simply put. When you get their aggressively priced coupons, you think "why not? We haven't had it in a while, so let's try it." Then you eat it, look at each other, and say "what were we thinking?" With all the choices out there - skip the Pizza Hut deal and buy a good tasting pizza.
TR
Tamara Meshell Nesh Re
Nov 20, 2025
1.0
The manager on night shift is verY rude and should be fired.
AR
Alondra R
Nov 15, 2025
1.0
The lady at the front is geuinely the rudest person in the entire store, paid 70 dollars for the food, made me pay before I even got the food, and she yells at me when I ask about the time it's taking, and I've been waiting 40 minutes for my pizza, and the worst part, it was disgusting and cold, worst atmosphere ever.
JD
J Day
Nov 1, 2025
1.0
Ordered online, and the pizza was supposed to be ready 25 minutes later. Arrived 5 minutes late, to a full lobby. Got up to the counter, the woman took my name, then disappeared for 5 to 8 minutes. She came back with pizzas for another customer, and stared at me expectantly. I told her my name again. “Oh, it’s not even in the oven yet.”
Then she took the next name, disappeared for another 10 minutes, came back with more pizzas. I told her mine was supposed to have been ready 20 minutes prior to the then current time. “So was everyone’s,” she said. I told her to cancel my pizza. Only go here if you have all the time in the world and enjoy rude, dismissive service.
What are the operating hours of Pizza Hut at 6120 Grand Ave in Des Moines, IA?
Pizza Hut at 6120 Grand Ave is open daily from 9:00 AM to 11:00 PM for carryout, delivery, and pickup services.
What types of pickup and delivery services does this Pizza Hut location offer?
This location offers in-store pickup, curbside pickup, delivery, and no-contact delivery options.
Can I order Pizza Hut online or via a mobile app?
Yes, you can order online at PizzaHut.com or through the Pizza Hut mobile app for delivery, carryout, or curbside pickup.
Does Pizza Hut at 6120 Grand Ave have any special offers or rewards?
Yes, the Hut Rewards® program lets you earn free pizza and access great discounts and deals through the Pizza Hut deals page or mobile app.
What types of menu items are available at this Pizza Hut?
Menu favorites include Meat Lovers®, Original Stuffed Crust®, signature wings, pastas, and desserts.
How can customers in Des Moines find Pizza Hut delivery and menu options?
Customers can view the menu and place delivery orders via PizzaHut.com or the Pizza Hut delivery app.
Are there any other food options near Pizza Hut at 6120 Grand Ave?
Nearby dining options include Viva Mexican Restaurant, Viva La Bamba, McDonald's, and Either Or café providing diverse cuisines for customers to explore.
Where can I rent movies or games close to Pizza Hut at 6120 Grand Ave?
Redbox kiosks are located nearby, offering convenient access to video and game rentals.
Are there any community or youth organizations near Pizza Hut on Grand Ave?
Yes, Junior Achievement and JA BizTown are nearby, providing educational and community services that visitors might find interesting.
What financial and professional services can I find near Pizza Hut at 6120 Grand Ave?
Nearby services include Cornerstone Community Credit Union, Longenecker Financial Services, Legacy Financial Group, and RDG Planning & Design for finance, investing, and professional needs.