Pizza Hut

3.2
387 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2564 Hubbell Ave in Des Moines, IA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
2564 Hubbell Ave, Des Moines, IA
50317, United States

Hours

Reviews

3.2
387 reviews
5 stars
153
4 stars
52
3 stars
35
2 stars
19
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unhelpful staff, and rude interactions, particularly with management.

Food Quality

Mixed reviews on food quality; some praised the taste while others complained about cold, poorly made, or unappetizing pizzas.

Delivery Problems

Numerous complaints about delivery issues, including wrong orders, late deliveries, and poor communication regarding order status.

Staff Performance

While some staff members received praise for their helpfulness and friendliness, others were criticized for being rude or unprofessional.

Cleanliness

Concerns were raised about the cleanliness of the store, with some customers noting unsatisfactory conditions.
  • CD
    Crystal Davidson
    Nov 14, 2025
    3.0
    Arrived 5 minutes before our pickup time. Waited 10 minutes (or more) before a guy told me “Not gonna lie, we got backed up there and your pizza just went in the oven.” I normally wouldn’t mind waiting on a Friday night, but standing there being ignored frustrated me. He gave me a free drink, but they need to pay attention to the customers out front!
  • AS
    Anthony Sunga
    Oct 24, 2025
    1.0
    45 min for pizza take out then told 25 more minutes not in oven yet 🤔😬😞
  • JM
    Jake Millier
    Oct 9, 2025
    1.0
    This was the best Pizza Hut for the last couple years. I ordered carry out twice and if you do not know the bald head guy is no longer there it looks mostly like the same people but I am questioning that now. Everyone seems stressed out and unhappy. It took way too long for someone to come to the counter the 1st time, no big deal. Today though, a tall guy acknowledged me and carried on. Stated at the heater thing for a good 8/9 minutes, it wasnt even correct. Very disappointed.
  • DK
    Dak G G kaD
    Aug 16, 2025
    4.0
    So this was a bad experience despite the stars that am giving. I ordered on the app at 8:30pm this evening for two pies and some breadsticks. A meal my wife has been craving since we have been in the hospital this week having a baby boy. Now that we are home and settled in I said I would order it and have it delivered, so that is what I did. I ordered it and it said it was $39.98 and would be delivered by 9:14. So around 9 I check the app and it says it is now a carry out. So I don’t fuss with it and just drive the 7 minutes to the store. They say they don’t have an order in the system and that I will have to call a number to talk with customer support because the app is not the same as the stores system and they can’t just honor how much was taken out of my bank account. So I call the number and and talk with Linda whom I can barely understand thru her extremely thick Indian accent. She tells me that I will have my money back in my account within two weeks and that there is nothing more she can do with me. ( I do not like Linda she was very unhelpful). I go back into the store and James met me at the counter and I can only assume that he is the store manager or someone higher up in the Pizza Hut chain. Because he was so helpful. He could tell that I was not happy and that I was having a hard time with all of this malarkey. He was understanding of my situation and made sure to make my reordering process a breeze and not stressfull. But most of all he hustled and made sure everything was right and he did it all with a kind smile on his face. If this man is not a mangager he definitely needs to be considered for the position. Because he handled himself very well even with several other people ordering food and picking up orders while all this was going on. Shout out to you James! Thanks for making a stressful and frustrating experience into a tolerable one.
  • AD
    Amiee Deaton-Velez
    Jul 27, 2025
    1.0
    This store rude and most unprofessional managers. I know i have accent. I know I am hard to understand but being rude make me feel not welcome to store. Weekend hard for sure but being mean to customer it not okay. Do better make it welcome to all

Frequently Asked Questions About Pizza Hut

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