Pizza Hut

2.7
437 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5122 SE 14th St in Des Moines, IA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
5122 SE 14th St, Des Moines, IA
50320, United States

Hours

Reviews

2.7
437 reviews
5 stars
133
4 stars
37
3 stars
34
2 stars
33
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including long wait times on hold, rude staff, and unresponsive management.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over an hour and arriving cold or incorrect.

Food Quality

Several reviews mentioned issues with food quality, including undercooked pizzas, stale crusts, and missing items from orders.

Order Accuracy

Customers frequently reported incorrect orders, missing items, and inability to customize orders through the website.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food quality during their visits.
  • VC
    Vasi Cx
    Nov 17, 2025
    1.0
    This place ignores their customers and they stand around doing absolutely nothing. I was picking up a couple DD orders, picked up the first one and was quoted 6-7 minutes for the second since it went in the oven just then. I give them 8 minutes, go back inside and the girl goes “it’ll be about 6 more minutes!” They got me so twisted I unassigned that order. Also, y’all really need to talk to the landlord about that humongous pothole in the parking lot because someone’s gonna trip and break something.
  • EI
    Earl Richard Smith Iii
    Oct 28, 2025
    3.0
    Watch out for the pot hole in front of Pizza Hut
  • ET
    Elan Morin Tedronai
    Oct 21, 2025
    1.0
    DoorDasher: I arrived 5 minutes early but was in the store for 10 minutes before I could even talk to someone. I wait for 24 minutes and the food didn't leave the store until after it was supposed to be delivered.
  • MB
    Michael Burgus
    Oct 13, 2025
    1.0
    I would bother explaining but look at the rest of the reviews
  • MH
    Melissa Hoffman
    Oct 8, 2025
    1.0
    I ordered online for the BOGO wings. There was no customization option for me to put extra crispy. I tried to call after the order was placed and the put me on hold for 15 mins at a time TWICE. Then when I finally called a third time, they said the order has already been taken. I ended up having the driver take it back, because I didn't want the wings. I usually love Pizza Hut but this location customer service SUCKS. No way you were that busy, that was just ignoring my calls. Definitely go to another location it's evident this location doesn't care.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Des Moines, IA?

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