McDonald's

3.1
2593 reviews
Get DirectionsCallWebsite

Business Details

601 University Ave, Des Moines, IA
50314, United States
(515) 243-3848
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
601 University Ave, Des Moines, IA
50314, United States

Hours

Reviews

3.1
2,593 reviews
5 stars
746
4 stars
438
3 stars
476
2 stars
248
1 star
685

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive behavior from staff, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding orders.

Food Quality

There were numerous complaints about cold food, incorrect preparation, and unsanitary conditions, raising significant health concerns.

Speed of Service

While some customers praised fast service, others experienced long wait times and delays, particularly during late-night hours.

Cleanliness

Several reviews pointed out cleanliness issues within the restaurant, including dirty dining areas and concerns about food handling.
  • KB
    Katy Byrd
    1 day ago
    1.0
    Have been waiting at the second pickup window for one burger and fries for half an hour. They keep directing other cars to the other pickup spots and they are getting food and leaving. I'm not sure how a cheeseburger and fry takes half an hour with no one in front of you in line, and no one ever comes to the window to update you like hey we're having a maintenance issue or something. Myself and this girl behind me just live here now I guess.
  • JJ
    Jennifer Juarez
    3 days ago
    1.0
    All around worst McDonald's I've ever gone to. Dare I say worst in the whole state. This place needs shut down.
  • MC
    Michelle Crisp
    5 days ago
    1.0
    It was kinda clean that day...and the cashier was super nice...I forgot her name. I just can't eat fast food anymore 😩 my stomach was upset afterwards. No more McDonald's for me ever again. Sorry, not sorry.
  • LA
    Leah Armour
    Nov 9, 2025
    5.0
    We went through the drive at 12:13am. We got our food promptly with no wait and fresh fries. That’s the type of fast food we want. Thank you
  • EC
    Eric Canosa
    Nov 2, 2025
    5.0
    Hands down THE best, most consistent McDonald's I've ever experienced. I grew up around NYC area and spent time from Boston, MA down to Miami, FL. Now I'm living in Des Moines, IA and I can honestly say without question this is the best McDonald's location. Every time, never disappoints, i can count on this location no matter the time or day. Big thank you to the hard working employees here that make my late night drive thru experiences more than just my standard expectations. Love this McDonald's and hope nothing changes at this location.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for the McDonald's at 601 University Ave, Des Moines?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, same day delivery, and no-contact delivery.