Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,574 reviews
5 stars
452
4 stars
288
3 stars
296
2 stars
172
1 star
366
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
There were numerous complaints about cold and improperly prepared food, with some customers receiving incorrect items.
Cleanliness
Several reviews mentioned dirty dining areas and restrooms, impacting the overall experience.
Staff Training
Many customers suggested that staff require better training to improve order accuracy and customer service.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and noted good food quality at times.
- RBRosco Bosco2 days ago1.0The tall black maybe early 30s manager that I dealt with was extremely aggressive and has no business treating customers that way! I never have issues at this location until dealing with this manager I will definitely not be back!
- MSMelissa Somers2 days ago2.0Chaos! The two line drive thru is not working for this place. Can’t get orders straight and a 20 minute wait just to get to the pay part.
- JMJohn McKinneyNov 15, 20254.0Not much to say
- ASAlexis SalgadoNov 8, 20251.0I paid $3 for cups that are half way filled ?? Disappointing and a waste.
- CFCody FylerOct 5, 20254.0Employee didn't put lid all the way on soda, spilling orange pop all over my white shirt. Good times.
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 4825 Merle Hay Rd, Des Moines?
McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).
Is the McDonald's at 4825 Merle Hay Rd open for delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 12:00 AM through their online ordering system.
Does McDonald's at this location have a drive-thru service?
Yes, the drive-thru is open daily from 5:00 AM to 12:00 AM.
What payment options are accepted at McDonald's on Merle Hay Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food via a mobile app?
Yes, you can order using the McDonald's App available on Apple App Store and Google Play Store.
What services does this McDonald's provide?
This location offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I find the menu for this McDonald's?
The full menu is available online at McDonald's official website menu page.
What nearby fast food options are close to McDonald's at 4825 Merle Hay Rd?
Nearby places include another McDonald's location, Taco Bell, and Wendy's, providing several fast food choices in the area.
Are there nearby hotels near McDonald's at Merle Hay Rd for travelers?
Yes, nearby hotels include Days Inn by Wyndham Des Moines Merle Hay, Super 8 by Wyndham Urbandale/Des Moines Area, Econo Lodge Inn & Suites Des Moines - Merle Hay Rd, and Sonesta Essential Des Moines.
What nearby amenities might I visit before or after dining at McDonald's Merle Hay Rd?
Nearby amenities include Redbox kiosks for movie rentals, Bennigan's On Merle Hay for Irish pub dining, and local automotive services like Willis Pre-Owned Buying Center and Mister Car Wash.