Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,363 reviews
5 stars
374
4 stars
224
3 stars
248
2 stars
159
1 star
358
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported unsanitary conditions, including dirty tables, restrooms, and play areas.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and repeated mistakes on simple requests.
Customer Service
While some staff were noted as friendly, many customers experienced rude service and poor management responses.
Food Quality
Several reviews mentioned cold, stale, or poorly prepared food, with complaints about undercooked items and overall dissatisfaction with the meal quality.
Service Speed
Customers frequently complained about slow service, long wait times, and inefficiencies in order processing.
- LPLinda PattensealsNov 11, 20255.0Organized, too many people need another one around Johnston and off the highway.
- ADA DNov 8, 20251.0Ordered drive thru... This was our large Fry! Horrible.
- ZZZel-SolOct 15, 20251.0Just go anywhere else but this one.😂
- CGCynthia GipeOct 12, 20252.0Good experience just cold and over done chicken sandwich. They replaced it very happy. But it was a mobile order I took with me and had to go all the way back.
- JRJack RyanOct 2, 20255.0Good customer service, fast, efficient, food was hot , drink was cold, dining room was clean. It's a good McDonald's. But the prices? Does Ronald know we're having economic struggles? This is the time to lower prices! And I'm not talking about a few value meals with 4 nuggets a flat cheeseburger and don't sell strips at a typical restaurant Face it, your McDonald's nobody is going there especially for strips that are not great anyway. Stick to watch you know and lower all prices you will almost double your profits
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's on Merle Hay Road?
McDonald's on Merle Hay Road is open daily from 5:00 AM to midnight.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 3610 Merle Hay Road offers drive-thru service daily from 5:00 AM to midnight.
Can I order delivery from this McDonald's?
Yes, McDonald's offers delivery service every day from 5:00 AM to midnight, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is mobile ordering available for this McDonald's location?
Yes, McDonald's supports mobile ordering through their app, available for download on both iOS and Android.
What services does McDonald's offer at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Des Moines?
McDonald's is located at 3610 Merle Hay Road, Des Moines, IA 50310, USA.
What other fast food restaurants are near this McDonald's?
Nearby fast food options include Firehouse Subs, Fazoli's, Hardee's, Subway, Taco John's, Noodles & Company, Chipotle Mexican Grill, and McAlister’s Deli.
Are there any automotive service centers near McDonald's on Merle Hay Road?
Yes, nearby automotive services include Car-X Tire & Auto, Jiffy Lube, Car-X Auto Service, and Des Moines Custom Cycle.
What entertainment or retail options are close to this McDonald's?
Nearby retail and entertainment options include Redbox for video rentals, Chase Bank, Verizon, AT&T Store, T-Mobile, and Spotfree Car Wash.