McDonald's

3.2
1399 reviews
Get DirectionsCallWebsite

Business Details

4201 Fleur Dr, Des Moines, IA
50309, United States
(515) 285-8884
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4201 Fleur Dr, Des Moines, IA
50309, United States

Hours

Reviews

3.2
1,399 reviews
5 stars
389
4 stars
298
3 stars
230
2 stars
150
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, poor communication, and slow service, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, contributing to customer dissatisfaction.

Food Quality

While some customers found the food acceptable, numerous complaints were made about cold, overcooked, or improperly prepared items.

Management Issues

Several reviews pointed to poor management and lack of training for staff, which negatively impacted service and customer experience.

Positive Staff Experiences

A few customers praised specific employees for their friendly service, indicating that there are some positive interactions amidst the overall negative feedback.
  • JD
    Jeff DeMoss
    1 day ago
    1.0
    If I could give it zero stars I would this place is so bad it should be closed. Showed up right after 11 simple order dbl cheese and a chicken sandwich. 12 minutes plus waiting for a pair of sandwiches that looked and tasted like they were made last week.
  • JL
    Joshua Lauck
    6 days ago
    2.0
    How hard is it to stick two burgers in a bag?
  • EE
    Everett
    Dec 30, 2025
    1.0
    Hire people thay actually want to work and be kind. Also quit hiring diverse dei hires
  • DR
    Dez Rueda
    Dec 28, 2025
    1.0
    The African American who works with the Du-rag is rude, disrespectful, annoyed that he works there, I rather just stay home and cook myself. Worst experience ever but I guess that’s what I get for trusting kids to make my food. Never again.
  • KH
    katie hall
    Dec 12, 2025
    1.0
    I’ve never experienced such bad service! literally 4 times you guys have gotten my order wrong…today was the last straw I asked for two cheese burgers and you gave me two cold paddies in a container then told me to pull up and you never came back out to make it right. I will NEVER eat at a McDonalds again.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's regular opening hours at 4201 Fleur Dr, Des Moines?

McDonald's at 4201 Fleur Dr is open from 5:00 AM to 11:00 PM Monday through Sunday.

What are the drive-through hours for McDonald's at this location?

The drive-through is available from 5:00 AM to 1:00 AM every day of the week.