McDonald's

3.2
1386 reviews
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Business Details

4201 Fleur Dr, Des Moines, IA
50309, United States
(515) 285-8884
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4201 Fleur Dr, Des Moines, IA
50309, United States

Hours

Reviews

3.2
1,386 reviews
5 stars
388
4 stars
297
3 stars
230
2 stars
148
1 star
323

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, poor communication, and slow service, leading to a negative overall experience.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, with customers often having to return to resolve issues.

Food Quality

While some customers found the food acceptable, many reported cold or undercooked items, impacting their satisfaction.

Staff Performance

A few employees, particularly named individuals, received praise for their friendliness and helpfulness, contrasting with the overall negative sentiment towards staff.

Cleanliness

Multiple reviews highlighted issues with cleanliness in the dining area and bathrooms, contributing to an unpleasant atmosphere.
  • AL
    Alessandra Leo
    Oct 29, 2025
    1.0
    Ordered through drive through this past weekend and the lady who was taking orders would NOT let me get a word in. I had a large order and after every item she kept asking “anything else?” Super fast. Instead of just letting me list out everything. Asked to pull forward the MOMENT I got to the second window. I don’t know if locations are trying to meet “times” but why make people pull to the side the second after they order? Got food, went home, and they completely missed a sandwich. Went back with the receipt and was told it was in the bag when it was clearly NOT. A worker had told me I was LYING and they put it in the bag. They clearly put it in someone else’s bag because it was not in mine. After giving me the sandwich I came back for, it was the WRONG ONE. Communication, staff actions, and customer service are so poor. I wasted an entire hour, ordering, coming home, going back, and then explaining to staff what happened and then was accused of lying? I don’t have time to lie about an extra sandwich but with the costs of food I wasn’t not going to get what they clearly forgot. The food at this location is fine, but man the people hired there are NOT kind and will cause the paying customer is in the wrong instead of fixing the error.
  • AA
    aden1396_ss armstrong
    Oct 28, 2025
    1.0
    Trash as always
  • CJ
    Colleen Johnson
    Oct 27, 2025
    1.0
    Very slow service!!! Workers to busy chatting!!!
  • ZB
    zaliya bella
    Oct 26, 2025
    1.0
    Took literally 30 minutes to get me my food..🥀🥀
  • JH
    Josh Heath
    Oct 2, 2025
    1.0
    The food is actually decent at this mcdonald's. You get what you order. However, if I could rate the service as a zero or negative, I would.The people at this restaurant are absolutely rude.They ignore you, no acknowledgement, that you're even in the store. When I did say something they reply with, there's a kiosk you can use... like really??? Do better..
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Frequently Asked Questions About McDonald's

What are McDonald's regular opening hours at 4201 Fleur Dr, Des Moines?

McDonald's at 4201 Fleur Dr is open from 5:00 AM to 11:00 PM Monday through Sunday.

What are the drive-through hours for McDonald's at this location?

The drive-through is available from 5:00 AM to 1:00 AM every day of the week.