McDonald's

3.4
1615 reviews
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Business Details

2540 E University Ave, Des Moines, IA
50317, United States
(515) 261-3555
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2540 E University Ave, Des Moines, IA
50317, United States

Hours

Reviews

3.4
1,615 reviews
5 stars
477
4 stars
350
3 stars
351
2 stars
145
1 star
292

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude employees, and issues with order accuracy.

Food Freshness

Many reviews indicated that food was often cold or not fresh, with several complaints about incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors.

Positive Staff Interactions

Some customers highlighted positive experiences with friendly staff members who provided good service.
  • RL
    Ronald Logston
    Jan 3, 2026
    1.0
    We went through the drive thru and as we approached the speaker the person inside said could I wait a minute he was waiting on someone inside. Meantime 2 others pull ed up in other lane automatically went to them and took their order so I drove across the street to Arby's
  • SH
    sakda hongphao
    Dec 28, 2025
    1.0
    On 12/28/25 around 9:00 PM, my experience wasn’t very welcoming. The person taking my order seemed unhappy and not very friendly, and the employee who handed me my food also gave off an unfriendly vibe. I normally don’t leave negative reviews, but I believe this is something that should be addressed so future customers can be greeted kindly and feel welcome when they’re just stopping in for a meal.
  • MM
    MindingMyown
    Dec 15, 2025
    5.0
    Love the fact they have the 5 meal deal!! Quick and always fresh. Always ask for fresh fries.!!!
  • MP
    Martin Piza
    Dec 14, 2025
    1.0
    Unfortunately, my experiences here haven’t been great. Each time I visit, the food tastes like it’s been sitting out for a while instead of being fresh. The service also feels rushed and unmotivated, like the staff doesn’t really want to be there. I often have to repeat my order two or three times before it’s understood. I’m not sure if it’s an issue with the microphone or hearing, but either way, it’s not okay and makes the experience frustrating. I hope this improves in the future.
  • JS
    John Senn
    Dec 13, 2025
    5.0
    Long wait for steak and they sent me without my other sandwich however alls well that ends well. Was delicious fresh steak bagel!
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Frequently Asked Questions About McDonald's

What are the McDonald's located at 2540 E University Ave delivery hours?

The delivery service is available daily from 5:00 AM to 1:00 AM.

Does this McDonald's have drive-through service hours?

Yes, the drive-through is open every day from 5:00 AM to 1:00 AM.