McDonald's

3.2
1728 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1404 Des Moines St, Des Moines, IA
50316, United States

Hours

Reviews

3.2
1,728 reviews
5 stars
503
4 stars
313
3 stars
355
2 stars
192
1 star
365

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and lobby, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, including managers, which negatively impacted their experience.

Food Quality

Several customers noted that food was often cold, stale, or not prepared as expected, contributing to a decline in overall satisfaction.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and satisfactory food quality during specific visits.
  • DD
    Dakota Dyer
    Nov 11, 2025
    1.0
    The wotkers were very unprofessional. I stood in the store watching them messmessing around for about 25 minutes before I got my ONE ICE COFFEE!
  • CH
    Chris Huisman
    Nov 2, 2025
    3.0
    It's McDonald's
  • RB
    Ricki Carlos borrego
    Oct 31, 2025
    1.0
    I have never had a problem with this location only issue is one day there truck comes and pull la so far up towards the drive thru entry cool no problem only thing they pulled so far up I drive a big car I shouldn’t have to drive on a curb to get into drive thru so I didn’t I went to the first window no one is there waited 5 minutes nothing so went to the second window cause even the car that was in front didn’t even pay for nothing just grabbed food and left but I seen whyshe was there talking to the lady handing out food so I asked can I order here since there was no one at the 1st window she was like agitated and threw her hands I was like if it’s an issue I will just go somewhere else she just closed the window.
  • JL
    J L
    Oct 16, 2025
    1.0
    Dude this is the third time there has been no ice and a warm drink. You guys are the slowest as well. Fix your ice machine and figure out why it takes you 15 minutes to get through four cars
  • EM
    Eddy Mason
    Oct 12, 2025
    1.0
    I got screwed over by the manager and employee here I used my mobile app and ordered breakfast before 11 the had me wait in line 15 min in front of the speaker literally till 11 o'clock so they didnt have to make my food then said sorry it's going to take 48 hrs to get your money back Joshua fango the manager was very rude and unprofessional

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.

Does this McDonald's offer delivery service? If yes, what are the delivery hours?

Yes, it offers delivery service from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.