McDonald's

3.2
1737 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1404 Des Moines St, Des Moines, IA
50316, United States

Hours

Reviews

3.2
1,737 reviews
5 stars
506
4 stars
315
3 stars
356
2 stars
192
1 star
368

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times in both drive-thru and in-store.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported cold or poorly prepared food.

Management Issues

Complaints about poor management practices and lack of accountability were noted, affecting service quality.
  • OB
    olivia bushman
    Dec 10, 2025
    4.0
    Food was very good. Nicki is AMAZING on staff. Has been helping me so much with a shipping issue and has been so helpful on the phone. Blessed McDonald’s has workers like her!
  • EW
    Elizabeth Walker
    Nov 27, 2025
    1.0
    I ordered on the online app on thanksgiving and it said the store was open and accepting orders but when I arrived, the store was closed. I tried to cancel my order and it wouldn’t let me. How do I get a refund?
  • JJ
    Jonathan
    Nov 27, 2025
    1.0
    Open but slow service. No one responded at drive thru for 7 minutes
  • DD
    Dakota Dyer
    Nov 11, 2025
    1.0
    The wotkers were very unprofessional. I stood in the store watching them messmessing around for about 25 minutes before I got my ONE ICE COFFEE!
  • RB
    Ricki Carlos borrego
    Oct 31, 2025
    1.0
    I have never had a problem with this location only issue is one day there truck comes and pull la so far up towards the drive thru entry cool no problem only thing they pulled so far up I drive a big car I shouldn’t have to drive on a curb to get into drive thru so I didn’t I went to the first window no one is there waited 5 minutes nothing so went to the second window cause even the car that was in front didn’t even pay for nothing just grabbed food and left but I seen whyshe was there talking to the lady handing out food so I asked can I order here since there was no one at the 1st window she was like agitated and threw her hands I was like if it’s an issue I will just go somewhere else she just closed the window.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.

Does this McDonald's offer delivery service? If yes, what are the delivery hours?

Yes, it offers delivery service from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.