There's a Burger King® restaurant near you at 1107 73rd St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Des Moines, IA serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor handling of complaints.
Food Quality
Inconsistent food quality; some customers enjoyed fresh meals, while others received cold or improperly prepared items.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
General cleanliness of the restaurant received positive feedback, though some noted issues with the bathrooms.
Service Speed
Service speed is a common complaint, with many customers reporting long wait times and slow service.
BR
Bob Russell
6 days ago
2.0
The lady behind the counter acted like she was being put off to help me. They no longer offer the drink that I ordered online, and the newfangled drink machine pretty much everything in there was unavailable except for a few goofy selections. Not sure why I even stop at Burger King at this location anymore.
CH
Chris Heimsoth
Nov 7, 2025
5.0
Working a show in Des Moines over the weekend and had to make a quick stop for breakfast this morning 7:30 am 07Nov2025.
I ordered inside, and the woman who waited on me, I think she was manager, her name is Ro, was very nice and patient. She took time to tell me about her store’s charitable donations and how they were able to provide scholarships for several young people last year. This made for a very nice morning for me, thank you. Oh and the breakfast croissant and iced coffee were so good.
KH
Kayla Hoffman
Nov 3, 2025
1.0
I understand you have a kiosk but that doesn't mean the customer service goes downhill. Stood around for over three minutes with the lady at drive thru staring over at us without a word. No greeting no smile nothing...ordered drinks and there was no Dr pepper no coke....barely anything on the damn machine. Sprite is nasty and watered down...food was mid when breakfast is usually the best part of their menu. Will not return
KG
Kevin Grimes
Nov 1, 2025
1.0
placed an order online for delivery and more than half of my order was missing. Tried to reach out to door dash and they tell you to call burger king and this location does not answer their phones. Pathetic customer service. 0/10 would not recommend
HB
Hannah “G” Bass
Oct 19, 2025
1.0
if i could give this 0 stars i would. whoever took our order was rude, cut us off after ordering one thing and tried to give us the total. continued to get ruder and ruder as our order went on and continued to cut us off and give us our total while ordering. ignored when i said i wanted a meal and messed up our other sandwich order after repeating back to us what we asked for, never even gave us a chance to change our fries to onion rings.i’ve worked in fast food almost all of my life and have never been so disappointed. all that coming from the MANAGER. crazy to think how he’s training his employees if he acts that way.