Long John Silver's | A&W

Reviews

• MA

  meta abbey

  Nov 12, 2025
  5.0
  Love my fish & shrimp
• MG

  Michael Grey

  Nov 6, 2025
  2.0
  Two stars overall because the food was mostly fine (though the curds *were* a bit overcooked and, for some reason, the shrimp I ordered on the side were placed in a completely unnecessary second container, so nice waste). I got to the store and placed my order at, probably, around 4:40. There were two vehicles ahead of me and the cashier did not let me know that they were busy the and the store certainly didn't look busy from the outside. I placed the order and sat there. By the time I finally got through the drive thru, I paid at 4:53 and waited another five to ten minutes before I was given even my drink, let alone the rest of my meal. When I was finally given my meal, I told her I'd been waiting for twenty minutes from the start of my order and asked how that was at all acceptable and she said "We have a full screen of pick up orders, it's buy one get one free, and there were people in front of you." No apology whatsoever. I can understand being busy, but not warning the customer is already not okay. I could have not wasted my gas and gone inside to wait. Or gone somewhere else. If I'd kept someone waiting for their meal for 20 minutes when I managed a fast food restaurant, I'd at minimum be apologizing for the wait if not doing some kind of comping. If you're that busy that you can't fulfill a single screen of orders with the staff you have (a single screen isn't even that bad, ngl), you need to call out for other staff. If you can't, you need to *hire* more staff. And you certainly shouldn't have a promotion that doubles your workload. I love LJS's food (though, I do miss the regular fries. Not a fan of waffle fries) but I would not recommend going here as long as they don't have the staff to actually run a dinner rush.
• CJ

  cindy johnson

  Oct 29, 2025
  1.0
  Place was kind of dirty. Food was over cooked and dry.
• EB

  Erica Botello

  Oct 25, 2025
  1.0
  I'd give a 0 star for this place. Upon arriving at 8:30pm, we were told food would be ready in 20 minutes because they were cleaning the oil pans and we were okay with waiting. While ordering I noticed They had all their chairs up on tables, a guy was out in the lobby with his dirty apron changing the trash as if they were getting ready to close. We ordered 2 family meals each, which ran us each about $42 for dine in. Everything they brought us was hard and cold as can be, and the station for condiments was all completely empty. Nothing was available. Terrible, terrible experience. I had not gone to eat there for over 1 year and was disappointed. I will never recommend this place. The guys there provided terrible service.
• KK

  Kenneth Kalahan

  Oct 17, 2025
  1.0
  Ordered food at 2:24 pm according to the reciept At 2:44 I was standing at the counter with a very angry look on my face. An employee asked me if I was waiting and I said yes for the past 20 minutes. She asked my name and then said it's only been thirteen minutes. I reiterated it had been 20 and she once again said no. Only thirteen. So ok, I guess I'm lying then. We get our food and we are missing 6 hush puppies. They say that they just dropped more and that they will bring them out in three minutes. Wife is not happy but sure. Sit down to eat and not only are the onion rings under done, but one of them was completely raw. The batter was still liquid. Then when my wife opened her hamburger the lettuce was completely brown soggy and disgusting. After biting into the hamburger it was gray and underdone. I would not let her eat it. We never got our hush puppies and ended up throwing away 3/4 of the meal. Wife demanded the money back for the hush puppies. I wrote a report on LJS automatic report site and got a "we're sorry" automated reply with a 5 dollar off the next meal. There won't be a next meal.

Frequently Asked Questions About Long John Silver's | A&W