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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect toppings.
Customer Experience
Several customers expressed frustration with the overall experience, citing lack of attention from staff and feeling ignored during their visits.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.
Management Issues
Customers noted poor management practices, including staff arguing and lack of support for employees, leading to a chaotic environment.
RA
Rose Ann Alzaga
Nov 13, 2025
5.0
The service is usually fast and gets our order correct most of the time.
NP
naujwa porter
Nov 6, 2025
1.0
The older lady at the drink window is disrespectful and rude I truly hope you gets can figure that out because the eye rolling isn't necessary i didn't say anything to her she just has an attitude needs to be gone
JJ
Jami Johnson
Oct 27, 2025
2.0
We have been there twice in the last 2 weeks and no Monopoly pieces on items that we purposely ordered for the tabs. Today the food we ordered at the mobile parking spot was cold!! This used to be our McDonald's go to but it has significantly gone down hill!! Give us our Monopoly tabs!!!!!
MM
micjakes1
Oct 22, 2025
1.0
Wednesday October 22nd. Ordered a soda. The red haired lady that took my money was very nice. Skinny little guy at the window was very rude. I said hi, he didn't answer. The drinks came with no lids. He threw the straw at me. Awful.