McDonald's

3.3
1919 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2502 SE Delaware Ave, Ankeny, IA
50021, United States

Hours

Reviews

3.3
1,919 reviews
5 stars
589
4 stars
383
3 stars
370
2 stars
170
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 15 minutes for orders, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and dining area, with complaints about dirty tables and floors.

Staff Attitude

Feedback indicated a mix of friendly and unprofessional service, with some employees being described as rude or unhelpful.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or stale items, as well as incorrect preparation.
  • CP
    Clint P
    6 days ago
    1.0
    Love paying $4.19 for a half full fry! This store needs to retain all of its employees! This is not a one off visit.
  • KO
    Kayla Ohara
    Nov 17, 2025
    1.0
    Worst McDonald’s I’ve ever been to. Rude workers and the food is trash. The drink fountain is always missing either syrup or carbonation.
  • RE
    Rachael Eggert
    Oct 31, 2025
    2.0
    We stopped at mcdonald's on our road trip just to pick up ice creams and use the bathroom. It was quite busy when we arrived, and only one person working the register. It took me a bit to figure out you had to order from a screen, as I had not been to Mcdonald's in a while. We ordered our 99 cent cones, which turned out to be about $2.49 apiece. You can tell how long it's been since i've been to a mcdonald's. Needless to say, I was quite disappointed when I saw what I was being charged for so I asked for mine in a cup and was charged instead for a Sunday, which was even more money. I did not complain but I do want to mention that the gentleman that brought me my husband's ice cream cone had his hands all over the cone itself. I let my husband know, and he dumped his ice cream into my cup and threw out the cone. Disappointing visit.
  • JD
    Joe Davies
    Oct 30, 2025
    1.0
    “2 - 5 minutes” = 15+ minutes
  • JS
    Jake Steere
    Oct 6, 2025
    3.0
    Very under staff which I understand nowadays cause people don't want to work but I shouldn't have to wait 15 plus minutes for my order when the restaurant was dead last night. Plus isn't the McDonaldland shake supposed to be blue and pink?? Because I got blue and white! Very disappointed on the shake more than anything.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 2502 SE Delaware Ave, Ankeny?

McDonald's is open daily from 5:00 AM to 11:00 PM for dine-in services.

What time does the McDonald's drive-thru close at this location?

The drive-thru is available daily from 5:00 AM until 1:00 AM the next day.