Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
873 reviews
5 stars
334
4 stars
217
3 stars
148
2 stars
54
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unprofessional behavior from staff and long wait times for orders.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Speed of Service
Customers frequently complained about slow service, particularly during busy times, with some waiting over 30 minutes for their orders.
Pricing
Feedback indicated that prices at this location are higher than at other McDonald's, leading to dissatisfaction among customers.
- RWRyan WDec 30, 20251.0This review should be zero stars. They are open both inside and drive thru. Inside the bathrooms are out of order and they tell us to go use the bathrooms next door at chili's all the while their employees keep walking right past us to use the bathroom. Im not asking for special treatment but my wife is disabled. DO BETTER
- CLCyrus LonoDec 3, 20251.0They always mess up orders. I ordered plain McDoubles with Mac sauce and asked drive thru worker to confirm. And she said yes plain with Mac sauce. Also order led plain mcchicken and it wasn’t plain. This is just one of the occasions.
- APAunica PrivettNov 28, 20253.0I dont know who was on the first register at 10:55 but this younger lady with short hair didnt say one word to us while we were paying and then she left the window open while she complained about us because when we ordered we said can we get the buy one get 1 free.
- MWMarcus WigginsOct 19, 20253.0McDonald's is basic. Higher prices compared to last year. Gone are $1 menu ,Gone are cashier's slowly being replaced by order yourself kiosks & soon robots will be preparing your meals. Remember the Jetsons or Startrek ? 2030 is knockin the future is sneaking up on us.
- RARobert AsuncionOct 4, 20251.0I was already curbside in spot #4 when I started my order in the app. The time was 11:18am when I submitted the order. Approximately 22 mins later the order came to me curbside and I mentioned to the employee that the order “sure took a long time”. The employee gave no apologies for the delay, but did say “Why don’t you go to the other McDonalds then”. I told her that was a very unprofessional response. She kept walking with no further response. This is not the first time their staff has been unprofessional.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Kapolei?
McDonald's in Kapolei is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:30 PM, and on Friday and Saturday until 12:30 AM.
Is there a drive-thru service available and what are its hours?
Yes, the drive-thru is open every day from 5:00 AM to midnight.
What delivery and pickup services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment options are accepted at McDonald's in Kapolei?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I order from McDonald's online or via an app?
You can order via the McDonald's app available on the Apple App Store and Google Play, or online at https://mcdonalds.smart.link/mjuu1ggdi.
What is the address and contact number for this McDonald's?
The McDonald's is located at 91-590 Farrington Hwy, Kapolei, HI 96707. The main phone number is +1 808-674-0767.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Chili's Grill & Bar, Jack in the Box, and Dunkin'. These can offer alternative dining options during your visit to the area.
Are there nearby automotive services where I can get car maintenance while visiting McDonald's?
Yes, nearby options include Goodyear Auto Service Center, Oil Changers - Kapolei, and Flagship Fastlube, convenient for servicing your vehicle while grabbing a meal.
What healthcare facilities are near this McDonald's location?
Nearby healthcare facilities include The Queen's Health Care Center, Kapolei Health Care Center, Kapolei Professional Pharmacy, and Rainbow Dental Center Kapolei, providing convenient access to medical services.