Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
697 reviews
5 stars
283
4 stars
157
3 stars
137
2 stars
49
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.
Food Quality
While some customers enjoyed the food, others noted issues with dryness and incorrect orders, indicating inconsistency in food preparation.
Staff Performance
Feedback on staff varied, with some praising their friendliness and professionalism, while others reported poor service and a lack of attentiveness.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area and bathrooms, with some customers expressing disappointment.
Operational Issues
Customers experienced problems with the app, drive-thru availability, and inconsistent hours, leading to frustration.
- MKMichael Kneebone4 days ago1.0Under construction 11/10/25 going to be not own for dine in or bathrooms for a while.
- BFBoom FilmsNov 17, 20251.0I ordered chicken nuggets two different occasions and both time they never gave me my sauce second time I came I asked for the sauce and they said it should be in bag but wasn’t there….. trying to make me eat my nuggets with no sauce the disrespect
- BKBroan KomloNov 10, 20255.0Was under construction, but staff was quick and friendly.
- BRBrigitte ReidOct 28, 20253.0I keep trying, but it always fails. I wish the McDonald's in the US would climb to the standards they have in France. The employees seem to be happier too.
- CCCrueDogLewciferSep 25, 20251.0store open but app never working
Frequently Asked Questions About McDonald's
What are the operating hours for in-store dining at McDonald's in Kapaa, HI?
McDonald's Kapaa location is open daily from 6:30 AM to 11:00 PM for in-store dining.
When is the drive-thru at McDonald's Kapaa open?
The drive-thru is available every day from 6:30 AM to 11:00 PM.
What are the delivery hours for McDonald's Kapaa?
Delivery service is available daily from 7:00 AM to 10:00 PM.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup through McDonald's delivery website or the McDonald's app.
Which payment methods does McDonald's Kapaa accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's Kapaa offer any mobile apps for ordering?
Yes, McDonald's offers apps on both Apple and Android platforms for convenient ordering and rewards.
Does McDonald's Kapaa have a drive-thru service?
Yes, this location has a drive-thru open daily from 6:30 AM to 11:00 PM.
What nearby restaurants can I visit after McDonald's Kapaa?
Nearby restaurants include El Rey Del Mar for Mexican and seafood, Superhero Sushi and Thai Food, VIP Treats and Sweets bakery, Kenji Burger, and Waipouli Deli and Restaurant serving Hawaiian cuisine.
Are there nearby coffee shops close to McDonald's Kapaa for a coffee break?
Yes, nearby coffee spots include Collab Cafe and The Coffee Bean & Tea Leaf for great coffee and smoothies.
What nearby facilities or shops can customers visit when at McDonald's Kapaa?
Customers can visit Waipouli Town Center for shopping and events, Sherwin-Williams for hardware supplies, and Foodland for grocery needs, all conveniently nearby.