Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
702 reviews
5 stars
286
4 stars
157
3 stars
137
2 stars
50
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some experiencing waits of over 30 minutes.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, although some customers noted that their orders were correct most of the time.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, with some describing the location as filthy.
Staff Attitude
Feedback on staff was mixed; while some praised friendly and helpful service, others reported rude or indifferent behavior.
Food Quality
The quality of food received mixed reviews, with some enjoying the unique local offerings while others found the food dry or not up to standard.
- BSBradon SkaudisDec 26, 20251.0The manager said I ordered to Lihue because my total was $3.13. They lost my order. I definitely ordered it to Kapa’a and the address was shown on my receipt. They refused to remake the order and the manager was arguing with me and raising his voice. I have been to McDonalds in many many places and I have never had an experience like this. All I wanted were my breakfast sandwiches, which I never received. They used my points and wouldn’t refund my money. Will never come back. Guy should’ve gotten punched.
- PCPorter ClaytonDec 16, 20252.0Messed up everything on our order and do not do refills. Nice remodeled inside.
- LGLife's GoodDec 10, 20255.0Very clean, fast service, kids loved the old fashion YES only in Kauai deep fried apple pie 😋 with a vanilla soft cone
- SSSean SwensonDec 9, 20255.0The apple pies were amazing! Also Brianne was the best, and took real good care of us!
- JJJMACDec 4, 20255.012/2025 This franchisee does a great job keeping up. The place is very clean. Staff is friendly, helpful, and courteous. The drive-thru line seems to be constantly busy. Been here twice in two days. They rock! 😉🤙✌️
Frequently Asked Questions About McDonald's
What are the operating hours for in-store dining at McDonald's in Kapaa, HI?
McDonald's Kapaa location is open daily from 6:30 AM to 11:00 PM for in-store dining.
When is the drive-thru at McDonald's Kapaa open?
The drive-thru is available every day from 6:30 AM to 11:00 PM.
What are the delivery hours for McDonald's Kapaa?
Delivery service is available daily from 7:00 AM to 10:00 PM.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup through McDonald's delivery website or the McDonald's app.
Which payment methods does McDonald's Kapaa accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's Kapaa offer any mobile apps for ordering?
Yes, McDonald's offers apps on both Apple and Android platforms for convenient ordering and rewards.
Does McDonald's Kapaa have a drive-thru service?
Yes, this location has a drive-thru open daily from 6:30 AM to 11:00 PM.
What nearby restaurants can I visit after McDonald's Kapaa?
Nearby restaurants include El Rey Del Mar for Mexican and seafood, Superhero Sushi and Thai Food, VIP Treats and Sweets bakery, Kenji Burger, and Waipouli Deli and Restaurant serving Hawaiian cuisine.
Are there nearby coffee shops close to McDonald's Kapaa for a coffee break?
Yes, nearby coffee spots include Collab Cafe and The Coffee Bean & Tea Leaf for great coffee and smoothies.
What nearby facilities or shops can customers visit when at McDonald's Kapaa?
Customers can visit Waipouli Town Center for shopping and events, Sherwin-Williams for hardware supplies, and Foodland for grocery needs, all conveniently nearby.