McDonald's

3.6
1130 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
47-250 Hui Iwa Street, Kaneohe, HI
96744, United States

Hours

Reviews

3.6
1,130 reviews
5 stars
440
4 stars
261
3 stars
167
2 stars
92
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, often exceeding 30 minutes, with many expressing frustration over slow service.

Cleanliness

Multiple reviews highlighted issues with dirty tables and unsanitary conditions in the restaurant, detracting from the overall experience.

Location Appeal

The restaurant's scenic location received positive remarks, with many customers appreciating the beautiful views, although some felt it did not compensate for the poor service.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, contributing to a negative customer experience.

Pricing Issues

Customers expressed dissatisfaction with high prices and additional charges for items like refills and condiments.
  • KK
    Kermitt Kalima
    2 days ago
    1.0
    Service here is very very slow. Sometimes wait time is more than 30 minutes. Something needs to be done. Normally even though we are in Kahaluu we would go to the McDonald’s in Kaneohe’s
  • HS
    Houston Shadow
    Dec 31, 2025
    1.0
    A little overrated , but still nice place to visit the customer service is the worst here. Never been served so badly at a McDonald.. but I haven't been since I was a kid to a McDonalds... and keep in mind that they see so many people a day, but no Aloha, here. Good luck getting parking...
  • LS
    Lisa Schultz
    Dec 31, 2025
    2.0
    Very rude, stopped to buy food and use the restroom. We were told we had to buy to use the facilities after we were in line to purchase. Staff member with face shield actually came out to the van to say we weren’t welcome.
  • JK
    Jackson Kuchinski
    Dec 30, 2025
    1.0
    Worst McDonalds I’ve been too, super disappointed in the service, I was ignored by the staff and incredibly slow getting food out, waited for 30 minutes
  • JJ
    Jr
    Dec 28, 2025
    1.0
    Bad service takes to long to get your food takes about 30min or more to get your food

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Kaneohe?

McDonald's in Kaneohe is open for dine-in daily from 6:00 AM to 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday to Thursday and Sunday from 5:30 AM to midnight, and Friday and Saturday from 5:30 AM to 1:00 AM.