McDonald's

3.2
473 reviews
Get DirectionsCallWebsite

Business Details

4469 Waialo Rd, Eleele, HI
96705, United States
(808) 335-0301
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4469 Waialo Rd, Eleele, HI
96705, United States

Hours

Reviews

3.2
473 reviews
5 stars
126
4 stars
89
3 stars
99
2 stars
49
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.

Temperature Complaints

Many reviews mentioned that the restaurant was excessively cold, making dining uncomfortable for customers.

Kiosk Ordering

The mandatory use of self-service kiosks was criticized, with customers expressing frustration over lack of assistance from staff at the counter.

Food Quality

While some customers enjoyed the food, there were complaints about missing items and inconsistent quality, particularly with fries and breakfast items.

Cleanliness Concerns

Several reviews highlighted issues with cleanliness, including locked restrooms and the presence of flies, affecting the overall dining experience.
  • BS
    Barry Stokes
    4 days ago
    1.0
    The temperature inside this McDonald's was probably about 63°. People were literally shivering
  • BM
    Brock Maycock
    Dec 28, 2025
    5.0
    Very cold inside!! But the staff were great people and food was very good!
  • KK
    Keith
    Dec 25, 2025
    4.0
    The local deluxe for breakfast is great. Service was good. The restaurant was really cold.
  • OR
    Online Reviews
    Dec 18, 2025
    4.0
    I had to wait a minute for people working the counter to realize I was there. Then had to ask for key to restroom. Then I noticed the no refills sign. That, I feel, is a little ridiculous given the markup of fountain soda.
  • AG
    Alena Gambier
    Nov 3, 2025
    1.0
    If you’re looking for the coldest place on the island, this is where to go, I kid you not my glasses fogged up once I got out and it wasn’t even hot outside (72° on this November evening). Also nobody is at the counter, they make you self order, pick a stall number but don’t bring your food to the table (why picking a number then ???), I waited at my table for about 30 minutes until I realized nobody would bring the food as they’re focused on the drive through. And when I went to request my food, the employee rudely asked why I left if I wanted my food, I never left, I simply assumed they would bring it to the table I sat at as at other locations. Other than that, the restrooms were clean, and the food was usual McDonald’s. I don’t expect much from McDonald’s, but I froze to death in there and will never forget that freezer experience.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 4469 Waialo Rd, Eleele, HI?

McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in and drive-thru service.

Is the McDonald's drive-thru available 24/7?

No, the drive-thru at this McDonald's location is open daily from 6:00 AM to 11:00 PM.