McDonald's

3.3
2525 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
903 US Hwy 80, Pooler, GA
31322, United States

Hours

Reviews

3.3
2,525 reviews
5 stars
826
4 stars
492
3 stars
451
2 stars
228
1 star
528

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with many experiencing delays of 20-45 minutes for their orders.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked items and incorrect orders.

Customer Service

Many customers expressed dissatisfaction with rude or unhelpful staff, particularly managers, leading to a negative dining experience.

Cleanliness

Several reviews mentioned dirty dining areas and restrooms, contributing to an overall poor impression of the establishment.

Management Issues

Customers noted poor management practices, including staff shortages and lack of organization, which exacerbated service delays.
  • AP
    Alisha P.
    Nov 15, 2025
    1.0
    Customer service is tacky and very unprofessional... ..
  • HL
    halee lee
    Nov 15, 2025
    1.0
    Just weird to write something on someone’s bag? I got it delivered through uber, uber didn’t do it , the pen/marker is the same as the writing from mcdonald’s on the sticker. Tried reaching out to customer service first then they said it was ubers issue. Playing around someone’s food is weird. Ordered 11/15 7am.
  • EM
    Etta Millen
    Nov 4, 2025
    1.0
    I went to this store today and was given the wrong food. When I went back to get it fixed, the cook got upset, saying she had already made the food. Turns out it was given to the wrong customer. When I opened my sandwich, I was shocked to see raw meat inside — it was so obviously undercooked that there’s no way she could’ve missed it. I spoke to Jaquel, the manager, and he completely turned the situation around. He took full responsibility, refunded my sandwich, and offered to remake it himself. Not only did he make my sandwich, but he remade the steak patties to ensure this doesn’t happen again. His professionalism and effort to fix the issue were much appreciated, even though I was still frustrated by the earlier mistake. I appreciate Jaquel’s dedication to making things right, but I hope the store addresses the quality control to prevent this from happening again in the future
  • PR
    Patience Ragland
    Nov 4, 2025
    1.0
    i paid for my food in the drive thru at 1:44, i didnt get my food until almost 45 minutes later! IT WAS ONLY ONE MEAL. i was pulled up and they forgot about me out there. each time the worker would bring out food, it would be for others, never mine. i asked the worker that was serving the other pulled up cars 3 TIMES TO PLEASE CHECK ON MY FOOD AND NOTHING. i proceed to go inside because ive spent half my lunch break waiting on food. the hispanic lady manager is rude, dismissive, and doesn’t know wth she’s doing. she pulls every car up in drive thru. every single one. i guess to make her times look better? so i get my food after having to wait 15 MINUTES IN THE STORE FOR FOOD I ORDERED 30 MINUTES AGOOO. the manager gives me my food and it’s WRONG!!! im already back at work by the time i realized and i feel like that’s what was best for me and the workers. i will never be back. demolish the whole building
  • JM
    Jordan Mullins
    Oct 21, 2025
    1.0
    Tried to go inside to order at 6am doors were locked. I ordered on mobile app because I have a trailer and cant go through drive thru. So I picked spot 2. I had to what until 645 to get 1 mcgriddle. She said they are short staffed which I know is a lie, that excuse doesn't work when your in a city this big with this many people to hire. They should not be allowed to pick and choose when they open there lobby. They should go by the hours posted on the door and on the website. Very ridiculous! I would be highly upset if I was the manager.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's in Pooler, GA is open from 6:00 AM to 11:00 PM every day of the week.

What are the delivery hours for this McDonald's?

Delivery service is available daily from 6:00 AM to 10:30 PM, except on Fridays and Saturdays when it extends to midnight.