McDonald's

3.6
2358 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1650 Indian Trail Lilburn Rd, Norcross, GA
30093, United States

Hours

Reviews

3.5
2,346 reviews
5 stars
944
4 stars
457
3 stars
336
2 stars
154
1 star
455

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders and missing items, indicating a need for better attention to detail.

Cleanliness

The restaurant was noted for its cleanliness, particularly in the dining area and restrooms, although some customers mentioned areas needing improvement.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh and hot meals while others reported cold or poorly prepared food.

Customer Experience

Several customers expressed dissatisfaction with the overall experience, citing poor management and communication issues.
  • EE
    emilcorday
    Jan 4, 2026
    1.0
    Waited a half an hour for my food, when I tried to ask employee about it, she just walked away. Very rude.
  • RT
    Rochele Toniazzo
    Jan 2, 2026
    5.0
    Great McDonald's to go with kids! Very nice play area with playground and computers for kids' games
  • RL
    Rachel Church, LMHC
    Dec 28, 2025
    5.0
    We stopped here while traveling. We were delighted that when we asked for a large water for our dog, they provided it at no charge. Additionally, our order was prepared quickly and everything was fresh. Thank you for an excellent experience for humans and pups!
  • JD
    John Dye
    Dec 16, 2025
    1.0
    Hot chocolate machine broken every other time so you won't give up and can be disappointed over and over again, sometimes the food is fresh and hot sometimes its not, usually have ice and carbinationfor rhe coke but sometimes they don't.....
  • RR
    Rose
    Dec 8, 2025
    1.0
    This McDonald's has been pretty good to us, but today was sincerely a bad one. We were in a rush to get home, and stopped in through the drive through. The drive through was empty, but it took about 10 minutes for them to come onto the speaker. Once on, they were seemingly speaking to someone else, cursing and upset. They then went off the mic again. We waited another 5 minutes for the operator to come back on. Their voice was quiet and they were not paying attention to the order. They cut us off before we were done and asked us to pull forward. When we got to the window the operator was on the phone with someone and openly cursing when the window was closed. We got in the rest of our order. When we got the order, the order was wrong. Not sure what's going on here, but it'd be nice if the drive thru operator was not on the phone please.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1650 Indian Trail Lilburn Rd, Norcross, GA?

This McDonald's location is open 24 hours a day, 7 days a week.

Does McDonald's at this location offer drive-thru service?

Yes, the drive-thru is open 24/7 at this McDonald's location.