Business Details
About
Mexican Restaurant
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Castillo Real Mexican Cocina & Bar
14 Old Jackson Rd, McDonough, GA
30252, United States
Hours
Reviews
4.2
873 reviews
5 stars
551
4 stars
154
3 stars
47
2 stars
40
1 star
81
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being delicious and flavorful, there were several complaints about specific dishes lacking seasoning or being poorly prepared.
Service Issues
Numerous reviews highlighted inconsistent service, with some customers experiencing long wait times and unprofessional behavior from staff, particularly management.
Pricing Concerns
Customers expressed dissatisfaction with additional fees for card payments and perceived overpricing for the quality of food and service received.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some enjoying the ambiance while others found it unwelcoming or too loud.
Customer Experience
Several reviews indicated a lack of responsiveness to customer complaints, leading to negative dining experiences.
- CLChristian LopezDec 9, 20251.0Watch out buyers, the owners are money hungry! They charge you an additional fee for using a DEBIT card. If the food is terrible they don't offer a solution. They are more about the money than the service to their customers. Their practices don't deserve people's business.
- APAli PapasDec 9, 20255.0Best soup for a cold day
- TSTerry SenicalNov 25, 20255.0Food is delicious
- SCSonya CarterNov 6, 20251.0BEWARE……We visited Castillo Reel on today and wasn’t impressed at all. The Birria Buritto didn’t have any seasoning. Taste like you were chewing water. We also ordered the Birria tacos and the meat potions were slightly scattered. We approached the waitress about our concerns and she showed us the sign (No exchange, No returns ,No refunds) Never heard of a restaurant that won’t try to make your food to your satisfaction. This type of policy allows the kitchen staff to send out anything.
- KOKaryz OrtizOct 30, 20254.0Very good food and prices, our waiter Moisés was kind and attentive, but they took kinda a long time to take our drinks, after that food came fast.