Pizza Hut

3.5
536 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 4814 Hwy 78 in Lilburn, GA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4814 Hwy 78, Lilburn, GA
30047, United States

Hours

Reviews

3.5
536 reviews
5 stars
251
4 stars
71
3 stars
48
2 stars
26
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and professional service, others reported rude and unhelpful staff, leading to mixed experiences.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and failure to follow special requests, such as extra sauce or specific cooking instructions.

Wait Times

Many customers expressed frustration with long wait times for both pickup and delivery, often exceeding the estimated times provided.

Food Quality

Feedback on food quality was inconsistent, with some praising the taste and freshness, while others complained about overcooked or poorly prepared items.

Staffing Issues

Several reviews noted that the location is often short-staffed, contributing to slow service and customer dissatisfaction.
  • CA
    Clifford Ancion
    Dec 29, 2025
    5.0
    The is the best server I’ve had the pleasure of meeting. He made sure my food came out speedy and ready and me kept me updated with how much longer it’ll be coming. I want to see more of him here
  • HG
    Hugh Guzman
    Dec 18, 2025
    5.0
    What a day I had. It was an amazing relief to find such respectful and loving people take care of me down to very last detail. Heather and TJ deserve not only recognition but a very well earned raised. Never felt better taken care of. Thank you so much for a wonderful night and making my day way better. Most definitely will be coming back.
  • DJ
    D. Jones
    Dec 18, 2025
    5.0
    LaShawna & TJ, have to be two of the best employees, or the two best employees ever. Both took great care and time with my order. The waiting area was crowded and they worked seamlessly to ensure every customer was taken care of and our orders were correct. I would like to acknowledge these two for their hard work, energy and attention to detail!!! Thank you, and I will see you soon. If anyone is near this Pizza Hut, stop in. The crew is excellent...
  • XP
    Xavier phin
    Dec 12, 2025
    5.0
    As a customer who was present during this entire interaction, I want to provide an accurate account of what I witnessed. From the moment the situation began, Shinika was polite, calm, and professional. I personally heard her offer to remake the pizza and clearly explain that it would take approximately 15 minutes. She was respectful and patient the entire time. In contrast, the customer — whose name I believe was Drea — along with the man who accompanied her, were extremely rude and disrespectful toward Shinika. They repeatedly made negative comments, raised their voices, and even insisted that Shinika call her “Big Drea,” which was inappropriate and unprofessional on their part. While I waited in the lobby, I overheard them talking as if they were plotting to get free food, which made the situation feel intentional rather than an honest complaint. Despite their behavior, Shinika continued to maintain professionalism, offering solutions and doing everything she could to resolve the issue. She provided the customer with the contact number when they asked, even though they continued to be rude and dismissive. The customers ultimately said they did not want the food anymore but still remained in the store, continuing to make comments to the point where it became harassing. From what I observed, Shinika handled herself with kindness, patience, and respect despite being treated very unfairly. My overall impression is that she did everything she could to assist the customers, and the negativity came entirely from them. It was a very unfortunate and unnecessary experience to witness. I will be back and thank you Shinika
  • DS
    DeAndria Sadler
    Dec 11, 2025
    1.0
    Very nasty experience. I Ordered my pizza at 6:07 pm online and called to ask them to bake the pizzas twice. (Make it well done). I had to call twice because the first time I was immediately put on hold for about 5-10 minutes. I then hung up and the female(who I’m pretty sure was Shaneka) answered the phone immediately and was being pretty nice nasty but in a condescending way. When I arrived about 30 minutes later neither pizza was well done and the employee Shaneka lied and said she baked them well done when they clearly weren’t well done. I then asked her to please put them back in the oven and then she told me she couldn’t even though the pizza hadn’t been touched nor left the store and she stated that they would have to remake them and it would take another 30 minutes. She was very nasty and very condescending the entire exchange. I ended up telling her I didn’t even want the food anymore because of the bad energy. When we walked in she was refunding someone’s order over the phone so I’m wondering if she is the issue. She also acted like she didn’t want to give me the corporate number. Very nasty spirited and I will not be ordering from this location anymore as long as she is there.

Frequently Asked Questions About Pizza Hut

What are the operating hours for delivery and takeout at Pizza Hut in Lilburn, GA?

Pizza Hut in Lilburn, GA offers delivery and takeout services daily from 9:45 AM to 12:15 AM.

Where is the Pizza Hut restaurant located in Lilburn, GA?

The Pizza Hut is located at 4814 Hwy 78 #4B, Lilburn, GA 30047.