Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,478 reviews
5 stars
528
4 stars
297
3 stars
263
2 stars
138
1 star
252
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Food Freshness
Many reviews indicated that food was often served cold or stale, with several customers expressing disappointment over the quality.
Cleanliness
The restaurant's cleanliness was a common concern, with multiple customers noting dirty tables and unsanitary conditions.
Staff Attitude
While some staff were praised for their friendliness, many reviews highlighted a lack of engagement and poor attitudes from employees.
Drive-Thru Efficiency
The drive-thru service was criticized for being extremely slow, with customers often having to wait long periods for their orders.
- ANAna Newberry2 days ago5.0I have never received anything but good food and friendly service
- HRHaydee RoblesNov 7, 20251.0It's very dirty and the children's area smells very bad.
- VHVickie HillNov 5, 20255.0All you can eat buffet salad meats vegs.dessert I personally go for the roast beef
- NVNate VOct 28, 20251.0It seem as if the early morning crew’s specialty is serving the chicken patty for a crispy chicken biscuit from the night before. At some point that should change please . This is the 3rd time I’ve been served last nights chicken patty as today’s breakfast 10/28/2025
- CDCarrie DaltonOct 27, 20254.0They try hard to make a great experience for everyone
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 19 West Franklin in Hartwell, GA?
McDonald's is open daily from 4:30 AM to midnight.
When is the drive-thru service available at this McDonald's location?
The drive-thru operates daily from 4:30 AM to 1:00 AM, with extended hours until 2:00 AM on Thursday, Friday, and Saturday.
Can I get food delivery from the McDonald's at 19 West Franklin, Hartwell?
Yes, delivery is available daily starting at 4:30 AM; closing times vary between 12:30 AM and 1:30 AM depending on the day.
What services does this McDonald's offer to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a McDonald's app I can use to order or get rewards?
Yes, you can use the McDonald's App available on both iOS and Android for ordering and to earn MyMcDonald's Rewards points.
What nearby places can I visit along with McDonald's in Hartwell?
Near McDonald's, you can also visit Hartwell Farmers Market for fresh produce and Hartwell Main Street for community and historical experiences.
Are there other fast food options close to this McDonald's location?
Yes, Taco Bell and Arby's are nearby fast food options offering Mexican and sandwich meals respectively.
Can I find gas stations near the McDonald's on 19 West Franklin?
Yes, Hartwell Chevron and Exxon gas stations are close by, useful for fueling up during your visit.
Does the McDonald's offer curbside pickup service?
Yes, curbside pickup is available as part of their pickup and delivery services.