McDonald's

3.2
2248 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7820 Senoia Rd, Fairburn, GA
30213, United States

Hours

Reviews

3.2
2,248 reviews
5 stars
638
4 stars
430
3 stars
419
2 stars
206
1 star
555

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, with customers frequently receiving the wrong items or missing items altogether.

Wait Times

Customers consistently complained about long wait times both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Food Quality

Several reviews mentioned dissatisfaction with food quality, including cold or overcooked items, and issues with freshness.

Management Issues

Feedback indicated poor management practices, including lack of organization and inadequate staff training, contributing to overall service problems.
  • CB
    C B
    1 day ago
    2.0
    Nobody working the counter. Kiosk takes 10x as long than simply telling someone my order. Kiosk doesn't take credit cards, so still have to go to the counter. Should have gone somewhere else.
  • MM
    Montel
    6 days ago
    1.0
    I've waited 25 mins for a quick 5 dollar meal and everything was cold. The burger was cold the cheese didn't melt and the fries had to be sitting out. My coke was watered down. I asked for a fruit punch and recieved a orange because they ran out. Then after waiting an employee walked out to confront me about my food without eve bring me my food. So disrespectful.. never again
  • KK
    Kay
    6 days ago
    1.0
    This is the worst McDonald’s ever!!!! Do NOT come here!! THEY HAVE THE WORST CUSTOMER SERVICE! They food is cold and they make you wait long minutes to fix the order and not only do they fix the order they make it worst!!! Everything was cold. The burger was cold, the fries was soggy and cold. The cheese was not melted at all. My coke was not even carbonated. Then after asking for another drink (fruit punch) he handed me an orange juice that was also watered down! Then after waiting over 30 minutes a female employee asked me what’s the problem without bringing me my new batch of food. She claims she put more nuggets in the bag with the cold nuggets and the cold fries. Also stated nothing she can do once I received the new cold batch of food. This is the worst McDonald’s I’ve ever been too. My first day of class this horrible experience made me 45 minutes late for a $5 meal deal. If any manager is reading this. “MR. R” needs to be FIRED IMMEDIATELY FOR LETTING A FEMALE WORKER COME OUT TO BE DISRESPECTFUL. HIRE NEW STAFF ON EVENING SHIFT!!! THEY ARE THE WORST FACES TO REPRESENT THIS FRANCHISE! I WILL BE ESCALATING THIS MATTER TO CORPORATE!!!!
  • BG
    Bart Gill
    Nov 16, 2025
    2.0
    Its Mcdonalds. Its just a matter of, has the service and food gotten worse since last time, or stayed the same. If it's stayed the same, for McDonalds, theyre trying. If it's gotten worse, they are still trying. Lol. Basically boils down to this, you hire people that don't care of have any respect for your business or the people they serve then what do you expect? Ill tell you what to expect, exactly what you got. The day you go to a McDonald's and order a meal for four people and for example say, with no mustard on one of the meals, and frostys and/ or milkshakes, and the order be right, will be never. They'll either not have something, or a machine will be broken, or lack of competence from the employee, or very commonly they are just too lazy or unprofessional or too into their phone at the moment and will look at you like, "how dareyou ask me to do anything" or just don't care!!
  • TM
    Travis Mayo
    Nov 9, 2025
    2.0
    Service is so slow. Got in drive thru at 7:03 PM and I’m still three cars away from getting my food now at 7:30 PM. I estimate it will have been almost 30 minutes by the time I get out of here. Ugh!!!!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 7820 Senoia Rd in Fairburn, GA?

McDonald's at 7820 Senoia Rd operates 24 hours a day, 7 days a week.

When is the delivery service available from this McDonald's location?

Delivery service is available daily from 6:30 AM to 9:45 PM.