Whataburger

Reviews

• SO

  Shannon Orange

  3 days ago
  5.0
  I go to this Whataburger often because it’s within walking distance of my job, and Rae is almost always at the front greeting customers with a smile. From the moment you walk in, she makes you feel like family. Her kindness and genuine care truly stand out. Rae consistently goes above and beyond, and I can honestly say I’ve never had a bad experience here. She even noticed when I hadn’t been coming in as often, which says so much about how attentive and thoughtful she is. That kind of care is rare and incredibly meaningful. She absolutely deserves recognition—and a raise—because she represents everything great about Whataburger. If you’re reading this, Rae, thank you for always being so kind. You are a beautiful soul and truly a blessing.
• YM

  Yesenia Menjivar

  4 days ago
  3.0
  I’m originally from Texas, and being that whataburger is from there my expectations are high and I’m always looking ways for our community to improve since Atlanta is my new home now. well what I can say it seems that people aren’t used to getting breakfast in Atlanta there’s a small amount of people seeking breakfast to head to their jobs I realized that when I moved here compared to Texas Breakfast is a huge ordeal so it does seem a bit slow the times I have gone sadly. I think people think whataburger is a burger place. Therefore, I believe my hasbrowns were cold and overly drenched with a previous used oil. Same for the breakfast bowl the sausage nothing compared to Texas breakfast everything seems previously cooked, hard and the food has an atmospheric aroma as eat it that makes it unpleasant, like a smoker mixed with perfume. The lady who attended me was real sweet, on the other hand when I ordered a bottle water she mentioned they didn’t have any. As far as atmosphere I used the restroom and for it to be new I feel I could use some cleaning and not just spraying. Mostly on the baby changing station and on the floors. I hope improvement can be made 🫡
• SC

  Summer Covington

  Jan 2, 2026
  1.0
  We visited the Whataburger tonight around 9pm and ordered 3 meals, paid and were asked to pull up and wait for our order to be brought out. I say we waited about 10 minutes before a young lady came out and gave us our food, we thanked her and drove off, as we drove off I ironically said to my husband “they are always so nice here” I didn’t know the fate that lie ahead…...we got home and my husband took a few bites and SWALLOWED his food until realizing something was off, upon flashing a light he sees that the chicken sandwich we waited 10 mins for obviously wasn’t cooking in that time because it was COMPLETELY RAW past the breading. We wrapped it up and called poison control/health department to report the issue. We drove to the store and walked inside to let them know what happened. We asked for a manager and once staff realized what happen, we were told that everything that comes out of the fryer is SUPPOSED to be temperature checked, this little birdie unfortunately was not……this birdie went from the freezer to the bun in no time. WHAT A SHAME ! This was absolutely disgusting and the worst thing that we’ve ever experienced at any restaurant, let alone one that just opened. The one star is for the Manager on staff who was a very helpful and lovely women, she took my information, gave me information, took photos, and let me know it would be handled immediately! I thank her for being so helpful but for the cook who was handing out raw bird, shame on you sir !!!! They need to put you on dish duty immediately !!!
• DS

  Devin Sea

  Dec 29, 2025
  1.0
  The visit actually started out fairly well. When I walked in, the restaurant was not busy at all—there were only one or two people in line—so I opted to use the self-checkout kiosk. The kiosk itself was quick and easy to navigate for the most part; however, it immediately presented an issue. It required you to select a numbered cone to match your order, but there were no cones available to choose from. Since there was no clear instruction on what to do in that situation, I selected a random number and later had to explain the issue to the associate at the front counter. I placed a simple order: one burger, a half-and-half side of onion rings and French fries, and a milkshake. With such a small order and very few customers inside, I did not expect a long wait. Unfortunately, the wait time ended up being well over 30 minutes, which was surprising and disappointing given how quiet the restaurant was at the time. When the food finally arrived, the order was incorrect. Instead of receiving half onion rings and half fries, I was given only onion rings. Additionally, the burger bun was extremely hard, which further detracted from the meal. At that point, the experience had become frustrating. If this location hadn’t been one of the only places open at the time, I likely would have left and gone elsewhere. I also overheard other customers inside expressing similar complaints about long wait times and incorrect orders, which suggests this may be an ongoing issue rather than an isolated incident. That said, I do want to give credit where it is due: the associate at the front counter was very polite, professional, and genuinely tried to help. Unfortunately, there seemed to be a disconnect between what the front counter was communicating and what the kitchen was executing, which ultimately impacted the overall experience. On a positive note, the restaurant itself was clean, including the dining area and restrooms, which is always appreciated. Cleanliness was clearly not the problem here. Would I try this place again? Possibly—but not anytime soon. Based on this experience, I would not recommend visiting during the middle of the day when there are plenty of other dining options available. If you do decide to go, it may be best to visit during a very slow time or be prepared for potential delays and order inaccuracies. As of now, given the service issues encountered, I cannot confidently recommend this location.
• KH

  Kenny Hoffman

  Dec 28, 2025
  1.0
  This place is a mess. Service speed is all over the place — not fast, not slow, just chaotic, depending on the day. The core problem is obvious: terrible training and nonexistent management. Today it took over 50 minutes to get my order after using the kiosk. Fifty. Minutes. During an insanely busy rush, multiple employees were standing around chatting like they were on break, while orders piled up. Everyone hides behind “that’s not my section” as an excuse to do the absolute minimum. There’s zero sense of teamwork here. People only do what they’re explicitly assigned and ignore everything else, which completely kills the workflow. Management clearly has no control. No accountability, no leadership, no urgency. Section leads should be rotated regularly so people actually understand how a kitchen works instead of acting like brain-dead robots stuck in one task. From what I could see behind the counter, at least three people were straight-up useless. If you’re just standing there doing nothing, you might as well not be on the clock at all. This isn’t a “we’re understaffed” problem — it’s a we don’t give a damn problem.

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