McDonald's

3.6
3989 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1963 Pleasant Hill Rd, Duluth, GA
30096, United States

Hours

Reviews

3.6
3,989 reviews
5 stars
1,585
4 stars
868
3 stars
600
2 stars
249
1 star
687

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions and unsanitary practices among staff.

Food Quality

Mixed feedback on food quality, with some praising fresh items while others complained about cold or improperly cooked food.

Atmosphere

The atmosphere received positive remarks for being nice and peaceful, although some noted issues with staff behavior.
  • RR
    Reyanna Robinson
    Jan 3, 2026
    5.0
    I'm from Clemson,sc otw to ATL and had to stop to use the bathroom , this is the cleanest McDonald's I have EVER seen !! Bathrooms smelled wonder I had to tell a co worker before I left how clean it was .
  • RB
    raj Bhullar
    Jan 1, 2026
    1.0
    Actually unbelievable abysmal service. Made me pay for my food then didn’t allowed me to get my food and made me go threw a refund process and while time they knew they could not get my food but still alllowed me to pay for it hoping they fam scam me. lol enjoy what’s coming!
  • AA
    Alexander Evertsz Areas
    Dec 23, 2025
    1.0
    Worst service ever. It's the 3rd time that I come to this place and they won't give me what I ordered. I ordered burger and nuggets and they missed the nuggets. I was in a hurry and didn't check plus I saw the staff confirming that the burger and the nuggets where in the bag when they handed it to me only to realize when I got home that they didn't give me the nuggets. They were not even busy but they give such a bad service. This is the worst staff I've ever seen working at any McDonald's. Super disappointed with their service.
  • VA
    Victoria Arredondo
    Dec 22, 2025
    1.0
    i didnt know there was a 3 nugget count.... i ordered a 4 count i expect to get what i paid for.... also paid for extra ranch and got NONE. extra star because they did fill me up with mayonnaise on my mcchicken 🤤🤤
  • F5
    Five Six (56)
    Dec 3, 2025
    1.0
    I had a very disappointing experience at this McDonald’s location. On the night of December 2, 2025, I ordered The Grinch™ 10 pc. Chicken McNuggets Meal, which includes a pair of Grinch socks. When I got home, the socks were missing from the box. I went back the next day to ask for the missing item, but the staff refused to give it to me and insisted the mistake was my fault because I “should have come back last night.” This made no sense, as the meal clearly included the socks and they simply forgot to put them in the box. I then asked for the manager. The manager was extremely unhelpful, rude, refuse to give the socks and also blamed me for the missing item. When I politely asked for her name, she refused to tell me. Another customer said her name might be Tasha, but the manager would not confirm it. Overall, the customer service here was very poor. I paid for a promotional meal and did not receive what I purchased, and instead of fixing the mistake, the staff and manager treated me disrespectfully. I hope this location improves its service and professionalism.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1963 Pleasant Hill Rd, Duluth, GA?

McDonald's at 1963 Pleasant Hill Rd is open 24 hours a day, seven days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, including same-day and no-contact delivery services.