Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times for food.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and unsanitary practices among staff.
Food Quality
Mixed feedback on food quality, with some praising fresh items while others complained about cold or improperly cooked food.
Atmosphere
The atmosphere received positive remarks for being nice and peaceful, although some noted issues with staff behavior.
RR
Reyanna Robinson
Jan 3, 2026
5.0
I'm from Clemson,sc otw to ATL and had to stop to use the bathroom , this is the cleanest McDonald's I have EVER seen !! Bathrooms smelled wonder I had to tell a co worker before I left how clean it was .
RB
raj Bhullar
Jan 1, 2026
1.0
Actually unbelievable abysmal service. Made me pay for my food then didn’t allowed me to get my food and made me go threw a refund process and while time they knew they could not get my food but still alllowed me to pay for it hoping they fam scam me. lol enjoy what’s coming!
AA
Alexander Evertsz Areas
Dec 23, 2025
1.0
Worst service ever. It's the 3rd time that I come to this place and they won't give me what I ordered. I ordered burger and nuggets and they missed the nuggets. I was in a hurry and didn't check plus I saw the staff confirming that the burger and the nuggets where in the bag when they handed it to me only to realize when I got home that they didn't give me the nuggets. They were not even busy but they give such a bad service. This is the worst staff I've ever seen working at any McDonald's. Super disappointed with their service.
VA
Victoria Arredondo
Dec 22, 2025
1.0
i didnt know there was a 3 nugget count.... i ordered a 4 count i expect to get what i paid for.... also paid for extra ranch and got NONE. extra star because they did fill me up with mayonnaise on my mcchicken 🤤🤤
F5
Five Six (56)
Dec 3, 2025
1.0
I had a very disappointing experience at this McDonald’s location. On the night of December 2, 2025, I ordered The Grinch™ 10 pc. Chicken McNuggets Meal, which includes a pair of Grinch socks. When I got home, the socks were missing from the box.
I went back the next day to ask for the missing item, but the staff refused to give it to me and insisted the mistake was my fault because I “should have come back last night.” This made no sense, as the meal clearly included the socks and they simply forgot to put them in the box.
I then asked for the manager. The manager was extremely unhelpful, rude, refuse to give the socks
and also blamed me for the missing item. When I politely asked for her name, she refused to tell me. Another customer said her name might be Tasha, but the manager would not confirm it.
Overall, the customer service here was very poor. I paid for a promotional meal and did not receive what I purchased, and instead of fixing the mistake, the staff and manager treated me disrespectfully. I hope this location improves its service and professionalism.
What are the operating hours for McDonald's at 1963 Pleasant Hill Rd, Duluth, GA?
McDonald's at 1963 Pleasant Hill Rd is open 24 hours a day, seven days a week.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery, including same-day and no-contact delivery services.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru is open 24/7 at this McDonald's location.
How can I order from McDonald's online or via a mobile app?
You can order online through their website or use the McDonald's app available on both the Apple App Store and Google Play Store.
What forms of payment are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there any nearby hotels where I can stay when visiting McDonald's in Duluth?
Nearby hotels include Sonesta ES Suites Gwinnett Place Atlanta, Wyndham Garden Duluth, Ramada Inn Atlanta - Gwinnett Place, Jameson Inn and Suites, and Haven Inn and Suites Duluth, GA.
What local dining options are close to McDonald's on Pleasant Hill Rd?
Nearby dining options include Los Maracuchos Food (Latin American), MK1 Korean BBQ, 104 KBBQ and Hot Pot, Myung Ga Won, Chung Dam Korean Restaurant, Mozart Bakery and Cafe, and Dunkin'.
Are there any nearby shopping or service locations near this McDonald's?
Yes, nearby places include Ecig & Vape Depot (tobacco and e-cigarette shop), James Furniture & Mattress Deals (retail), Stanton Optical and My Eyelab (eye care), Empress Massage (spa), Hair 72 and JYP Hair Studio (beauty salons), and Bitcoin Depot ATM.
Does McDonald's Duluth offer any rewards or loyalty programs?
Yes, they offer MyMcDonald's Rewards, allowing customers to earn points for free food.
What amenities and services can customers expect at McDonald's Duluth?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.