Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for food and drinks, often exceeding 20 minutes, which is unacceptable for a fast food establishment.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests, leading to customer frustration.
Customer Service
Numerous complaints were made about rude and unprofessional staff behavior, particularly from management, contributing to a negative dining experience.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, with reports of dirty tables and lack of basic supplies.
Food Quality
While some customers enjoyed their meals, there were consistent complaints about food being stale, improperly prepared, or served cold.
CG
Cornball gaming
Nov 6, 2025
1.0
The top bun for my big Mac was extremely stale. I could press as hard as I want and it would just go back to normal. It felt like a rough sponge. I had to bend it very hard to even make the bread crack.
SG
Suzanne Gannon
Nov 5, 2025
5.0
Mocha frappes to die for
GW
Gage White
Oct 28, 2025
1.0
Waited for over 20 minutes for a singular snack wrap + was one of 2 customers. I don’t think that situation qualifies as fast food anymore. This place is a joke.
VC
V Copy
Oct 20, 2025
2.0
Not actually 24 hours apparently. Writing this right after being told "we aren't open yet" at the drive through at 6:55.
BH
Bobby Haynes
Oct 14, 2025
5.0
When I stop by any McDonald's I use my app for most things.
I did order a large Carmel Iced coffee the other day. I asked for extra cream but when I got it the young man had put extra Carmel it was so sweet I couldn't drink it. I generally don't have that problem however that day was bad.