Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for both drive-thru and in-store orders, with some waiting over 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Numerous complaints were made about rude staff and poor management responses, with some customers feeling ignored or disrespected.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning items being cold, poorly prepared, or expired.
Cleanliness
The restaurant was often described as dirty, with reports of unsanitary conditions in the dining area and bathrooms.
LS
Lil' Sarah Starr
2 days ago
5.0
Food was hitten' b5 I got on the highway
VB
Vanessa Borrell
Nov 15, 2025
1.0
I always have issues with the quality of the food. The service is poor and NOW i am missing a filet from my double.
CS
Captain Jack Sparrow
Nov 7, 2025
5.0
I haven't been to McDonald's in years, probably over 20 years. I went to get a meal for myself and mainly to get my niece the Boo Buckets they had at Halloween. I went inside and was immediately greeted by a young lady who was very helpful and nice to help me with my order. She described all the different options and that was nice. The food was great and service! The store is very clean and atmosphere is good. I went a second time to this location and I believe the manager waited on me on Halloween and she was very nice also and the service both times and experience was great and the food was. Will be back to this McDonald's again!
LA
Lee Ann
Oct 27, 2025
2.0
Just got 2 cheeseburgers and a medium fry
Ordered 2 Snack Wrap Pack and a 4 piece with BBQ. A little disappointed and put the difference in price.
JD
JORDANN D'ATTILE
Oct 10, 2025
1.0
'm a frequent McDonald’s customer and regularly use the app, especially at this location due to its proximity to home. Unfortunately, I've experienced repeated issues that I can no longer overlook.
Over the past two months, my family has received incorrect Happy Meal orders on multiple occasions—ranging from receiving a cheeseburger instead of nuggets to consistently getting 4-piece instead of 6-piece meals. After the third incident, I visited the store with receipts and calmly spoke to a manager (a light-skinned male who works afternoons). While he remade the meal, he offered no apology and appeared visibly annoyed.
Most recently, on 10/8, I spent around $30—selecting items based on the Monopoly promotion. Upon checking our order, we found missing stickers on both Quarter Pounders and one drink. When I asked about it, the same manager claimed those items don’t come with stickers, which is incorrect. He later said the store hadn’t received the correct boxes yet and refused a reasonable compromise of providing stickers from a different item.
The lack of accountability and poor customer service from this particular manager has become a recurring issue. I hope this feedback encourages a review of the store’s service standards, as I continue to be a loyal customer despite these frustrations.