Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful in resolving order issues.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, contributing to a negative dining experience.
Speed of Service
While some customers praised quick service, others experienced long wait times and delays in receiving their orders.
Food Quality
Mixed feedback on food quality, with some customers enjoying fresh and hot meals, while others received poorly prepared or incorrect items.
KP
Keyla Pons
Dec 27, 2025
1.0
We’ve been coming to this McDonald’s consistently for about four months, almost every day, just to get coffee and an oatmeal for my grandpa. Today, the oatmeal was never given to us. Mistakes happen that’s not the issue.
When we politely mentioned that we didn’t receive it, the staff had the audacity to tell us that the oatmeal was “somewhere in the car,” essentially calling us liars instead of simply checking or fixing the mistake.
I don’t care about the oatmeal. I care about the disrespect, the accusatory attitude, and the complete lack of basic customer service. Long-time customers should never be treated that way, especially over something so small and easily resolved.
This experience was disappointing and unnecessary. A simple apology and replacement would have avoided all of this.
LL
Lizandra Lopez
Dec 27, 2025
1.0
I wish I could put just zero stars,
They forgot one of our items and when we mentioned it they accused us of lying and said we probably had it somewhere in the car. The staff is disrespectful and the manager didn’t try to help he just took his employees side. This was the worst customer service and experience, I felt extremely disrespected and humiliated by the staff
CC
Carolyn Connor
Dec 26, 2025
5.0
I was working in the area and needed something quick. I decided to go through the drive thru at the near by McDonalds. First of all, they were super quick to take my order, wish was wonderful! I made my payment then proceeded forward to get my food. The young man that gave me my food, I believe his name is Leo.. WHAT A GEM! He was extremely friendly and smiled the whole time. I wish the McDonalds over by my house had a young man that takes his job seriously and is as friendly as what I experienced today. McDonald’s if you are reading this… you need to look at this young man as a great example of what customer service really is suppose to mean. Plus my food order was perfect!
TT
The Delicate Turd
Dec 18, 2025
2.0
You would think just adding a drink to my meal wouldn’t be such an issue the worker said I have to drive around to add a drink…so across the street to Taco Bell it was 2 large sweet teas please and thank you! It’s the fact I tried to add a drink while at the drive thru and the guy couldn’t hear me over his music in the speaker playing and then saying I gotta drive around to add it. Thanks Taco Bell you guys made it simple.
JO
Jennifer Ocampo
Dec 6, 2025
5.0
I usually only leave bad reviews and although at first I was upset, I’d like to give credit for how the manager David handled ny situation today .. the DoorDash order never made to me .. the restaurant seemed very busy and it took them a while to acknowledge me when David did he was able to give me a quick solution and had my food out quick. Thank you David