McDonald's

3.2
1068 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5393 Ehrlich Rd, Tampa, FL
33624, United States

Hours

Reviews

3.2
1,068 reviews
5 stars
370
4 stars
177
3 stars
141
2 stars
90
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service from both staff and management.

Food Quality

Many reviews highlighted issues with food being cold, undercooked, or incorrect, leading to dissatisfaction.

Staff Behavior

Several customers noted unprofessional behavior from staff and management, including rudeness and lack of attention to customers.

Inconsistent Experience

The location has been described as hit or miss, with some customers experiencing good service while others faced significant issues.
  • SS
    Samantha
    Jan 2, 2026
    1.0
    If I could give zero stars I would. Yesterday on Jan 1st I placed a mobile order at 10:15 AM for breakfast items. I get to the store at 10:30 just to then receive a notification my order was cancelled. I walk inside and I ask why was it cancelled. The woman tells me it’s because it’s “close to 10:30” when I put in my order. So is that the policy if I had been in the drive thru at 10:15? Not sure why my order couldn’t have been made and put to the side like every other McDonald’s has done. Extremely rude and no attempt to even resolve the issue.
  • AS
    Al Santamaria
    Dec 30, 2025
    1.0
    On December 30th 2025, around 21:50 I had got in line at the drive thru to get myself something to eat . As I approached the speaker to place an order, a quick and muffled voice of what sounded like a yo t woman spoke out and couldn’t make out anything what she was saying. I asked her to repeat what she had said and again, I couldn’t tell you so I just said no thank you. I had asked for 2 McChickens. As soon as I was done saying the word “chicken” she asked very quickly if that’s all I’m getting. I understand you want to go home, but please allow me to rely you know when I complete my order, not you. So I tell her I’d like to order another thing, such as a medium fry. The second time she asked me if that’s all I’m getting. I finish with the three chocolate chip cookies. The person in front of me had finished receiving their ordered items and I moved up to the window. A young black male, was kind and had repeated my total to pay, I reach for my wallet, hand him my card and as he charged me I can see in view a young black female who most likely took my order, begin to stare and hear this come from her mouth…”ahhhhh Feliz navidad. Feliz Navidad” and sang along. Mind you I’m a Hispanic male with a mustache and had approached the window of where I’m being a consumer of a business and I’m being mocked of my looks. Very unprofessional and very much did not feel welcome.
  • JR
    Jasmine Roberts
    Dec 13, 2025
    1.0
    if i could give a lower rating i absolutely would. just got off of work to wait 20 minutes in line, just to find out my food is cold, im talkin ice cold not even cooked. dont come here they will js waste your time.
  • JJ
    Jm
    Dec 7, 2025
    1.0
    I ordered a quarter pounder, they put cheese on the bottom of my burger so it would stick to the box; on top of not even giving me a bottom bun.
  • PN
    Phuong Nguyen
    Dec 3, 2025
    1.0
    They always make mistake and they take too long

Frequently Asked Questions About McDonald's

What are the McDonald's Tampa Ehrlich Rd location's regular hours of operation?

The McDonald's at 5393 Ehrlich Rd in Tampa is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

During what times is the drive-through service available at this McDonald's?

Drive-through is available from 5:00 AM to 11:00 PM on weekdays and Sunday, and until midnight on Friday and Saturday.