McDonald's

3.5
3594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1908 E Hillsborough Ave, Tampa, FL
33610, United States

Hours

Reviews

3.5
3,594 reviews
5 stars
1,408
4 stars
612
3 stars
632
2 stars
265
1 star
677

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service from staff, indicating a lack of organization and training.

Food Quality

Many reviews mentioned cold or poorly prepared food, including undercooked items and missing components in orders.

Staff Behavior

Several customers noted unprofessional behavior from staff, including rudeness and lack of urgency, contributing to a negative dining experience.

Cleanliness and Management

While some customers praised cleanliness and specific staff members, others criticized management for not addressing ongoing issues, suggesting inconsistency in service quality.
  • DP
    David Pusty
    Jan 5, 2026
    5.0
    Long wait time got sauce wrong cold food and was served as to go when I order for dine in
  • SH
    Sammy Hanes
    Dec 29, 2025
    1.0
    No one here has on a hair net this is insane but I will say place is clean for the most part seems to be understaffed though.
  • MM
    Michelle McGlone
    Dec 13, 2025
    2.0
    2nd drive thru lane wad closed.It took approximately 25 minutes for the 4 cars ahead of me to be taken care of and for me to reach the drive thru speaker & give my App Code. I was asked to park in drive thru spot #3 but parking lot was full and someone else was in drive thru #3 and it was lacking a sign. Took 10 minutes for them to move & I waited another 10 minutes for order to arrive & employee was clearly confused. She walked away as I was checking bag and I had to call her back because was given small fries when I had paid upcharge for medium fries. It was another 10 minutes to receive additional fries. The mocha frappe was only 2/3 full and a full 1/3 whipped cream. I live 1.2 miles away and carried shopping in, put food that was cold on a plate too reheat, noticed I did not receive sauce for McNuggdts. I quickly made a sweet & sour teriyaki sauce. Sat down to eat and it was creeping up on 8 pm. I was shocked!!! The entire meal was disappointing and I flthought to myself what a waste of money...
  • AP
    Ann Pool
    Dec 8, 2025
    1.0
    12-6-2025 around 9:30 am I went to McDonald’s on East Hillsborough I placed my Order McGriddle breakfast I asked for honey instead of sugar & when I got my order Honey was all over everything in my bag obviously someone’s fingernail puncture one of the honey pkg. this was poor service those ppl there shouldn’t wear long nails the length should be restricted
  • AG
    Andrew Gibson
    Dec 2, 2025
    1.0
    I drove through the drive through and was told “our systems are down we can’t make any orders” dispute the fact that both the car in front of me and behind me made a order no problem. So I walked into the store and lo and behold their systems are working just fine as I made an order on the kiosk. As I also watched the entire staff take orders and give them out with no issue. I ordered a “bacon buffalo ranch delix mcCrispy” sandwich with five hamburgers. The hamburgers were all made with only bread and meat. Nothing else. And that is not what I got. When I returned to the store and tried to have it corrected, the employee argued with me that it was. I’ve posted pictures of what I received. I know the policy is a manager is to make any remakes coming in. And I seen that the manager did not make my sandwich and just had the same employee make it. This is absolutely pitiful.

Frequently Asked Questions About McDonald's

Where is McDonald's located in Tampa, FL?

McDonald's is located at 1908 E Hillsborough Ave, Tampa, FL 33610, USA.

What are the operating hours of this McDonald's location?

McDonald's is open 24 hours a day, seven days a week, including all holidays.