McDonald's

3.5
1873 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19080 Bruce B Downs Blvd, Tampa, FL
33647, United States

Hours

Reviews

3.5
1,873 reviews
5 stars
710
4 stars
382
3 stars
271
2 stars
118
1 star
392

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.

Food Quality

Several customers noted that the food was often stale, overcooked, or not prepared to McDonald's standards.

Management Issues

There were complaints about management and staff training, with suggestions that the location needs better oversight and employee training.

Convenience

Despite the negative feedback, some customers appreciated the location's convenience and noted that it was a preferred choice due to proximity.
  • ND
    Nick Daniels
    2 days ago
    1.0
    Disregard the No Guns Allowed sign folks has NO force of law. Slow service poor management
  • JJ
    Jonny Jaxin
    6 days ago
    1.0
    I have been going to this McDonalds almost every day for 6 months or so now because I work nearby. I have given a $5 tip to many of the staff here and I always get a coffee with 3 or 4 creams in the morning so I know they remember me. Anyways, this assistant manager told me her name is Natalie. For no justifiable reason this manager told me today that they would deny me service when I come to the store simply because I paid full price for a large coffee and asked for a refill 10 minutes later. So she threatened to ban me from the store today LOL! This was also the second coffee I purchased from the store today... I paid for two coffees and then she reluctantly gave me 1 refill and threatened to ban me from the store I spend 5-10 dollars at every day! LOL! I tried to be polite about it although I thought the manager was disgustingly hostile despite being unprovoked or having any reasonable explanation for the attitude and the threats. I explained to her that I had just paid for two coffees and she still didn't care and tried to explain that it was just because I am such a frequent customer that I was getting this rude treatment. Essentially that was how she explained it to me, since I buy food so frequently I wouldn't be welcome back... I would like to say that the rest of the staff is very nice and it is only Natalie that I have ever had any issues with. If you are the store manager check the cameras at 8:30 AM on 11/18/2025 and just see this toxic employee interaction for yourself.
  • TN
    Tatyana Nisimova
    Nov 17, 2025
    2.0
    This is the second time they mess up my order. It seems they don’t want to work here at all.
  • TC
    TM C
    Oct 30, 2025
    2.0
    This McDonald's is so convenient to so many things but it's not worth it! I have given them chance after chance but they just stink! Cold fries, wrong food, long waits. BUT today is what made me finally say enough. Despite the MULTIPLE advertisements for the Boo Buckets, including being an option to order on the kiosk, we did not receive our Boo Bucket because they were "out". BUT it was literally an option on the order kiosk. I would not have ordered a happy meal had I known they were out of Boo Buckets. We ate in so someone should have informed us that they were out and ask if we wanted to substitute for another happy meal or offer a refund. Instead they just brought us a random happy meal which happened to be some kinda of Mario Cart toy. So I just paid for something I didn't order and didn't want. They should be able to update the order kiosk to remove the possibility of ordering a Boo Bucket if they are out. I don't care if it is fast food. They have to fill my order off of what I inputted into the kiosk they should have checked with me before filling my order with something I didn't order.
  • PM
    patrick mendez
    Oct 29, 2025
    1.0
    This is the WORST MCDONALDS AT NIGHT. My opinion is you go to cash way too early and purposely make people wait in the drive thru. 20 minute wait

Frequently Asked Questions About McDonald's

What are the opening hours of this McDonald's location?

This McDonald's is open 24 hours a day, every day of the week.

Is delivery available from this McDonald's?

Yes, delivery is available 24/7 at this location with options including same-day and no-contact delivery.