McDonald's

3.5
1877 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 W Bearss Ave, Tampa, FL
33613, United States

Hours

Reviews

3.5
1,877 reviews
5 stars
751
4 stars
344
3 stars
308
2 stars
133
1 star
341

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, staff ignoring orders, and rude interactions.

Inaccurate Hours

Many reviews highlighted that the location is not truly 24 hours as advertised, with customers frequently finding it closed during late hours.

Order Accuracy

A significant number of customers experienced incorrect orders, missing items, and food quality issues.

Mixed Food Quality

While some customers enjoyed their meals, others reported cold or reheated food, and issues with food presentation.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising helpful employees while others noted rudeness and lack of professionalism.
  • OI
    Olha Ivanova
    Nov 15, 2025
    1.0
    The service here was the worst I’ve experienced. They didn’t bring all the drinks from our order, and they even put our fries and burger into someone else’s order. They said they don’t make cappuccinos, but didn’t offer any alternative options. Several times we were simply ignored — we approached multiple employees, and no one helped. In the end, they spoke to us very rudely, as if we caused the problem instead of them. I do not recommend this place!
  • KJ
    Kiera Jirsa
    Nov 13, 2025
    1.0
    I sat in the drive through for 30 minutes waiting to be helped. Watched 11 cars enter and leave within that time, not a single car left having been helped or even with food. When I moved up to the window to see if I could be helped after not being responded to at the speaker I had 2 workers make eye contact with me and continue to ignore me. So I left without my food. Absolutely ridiculous customer service.
  • NF
    Nathaniel Ferreira
    Nov 12, 2025
    1.0
    I found their cockroach to be very friendly. The girl with the acne is a bit rude though.
  • HH
    haleigh
    Nov 7, 2025
    1.0
    Incompetent employees who will make you wait for incorrect food, lie that it’s right, and make you go back in to get it fixed. Don’t go to this location. Also waited 15 mins when told to pull around and they just seemingly didn’t know what I ordered at all. You have one job.
  • HP
    Heavenly Pixton
    Oct 17, 2025
    1.0
    I ordered DoorDash from this location twice in a row literally within a couple minutes of each other and for some reason, my meal keeps getting stolen. I have worked fast food before I understand how confirming a DoorDash order works. Employees need to make sure they’re paying better attention to who they’re handing food out to. Now I can’t order any food because nobody will cancel the order so it’s just repetitively sending driver after driver to the store for them to sit there and say that it’s been stolen. I would like to respond to the McDonald’s owner’s Response to my review. Just to inform you, DoorDash did their part. Like I explained above, had The order been confirmed correctly there would’ve been no issue. I can understand a mistake once but when it happens twice within an hour is crazy.

Frequently Asked Questions About McDonald's

What are the operating hours for delivery at this McDonald's location?

Delivery service is available Monday through Thursday from 5:00 AM to 12:00 AM, Friday from 5:00 AM to 11:59 PM, and 24 hours on Saturday and Sunday.

When can I use the drive-thru service at this McDonald's?

The drive-thru is open 24 hours every day of the week for your convenience.