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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported excessive wait times for their orders, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Numerous complaints were made about food being served cold, old, or improperly prepared, leading to dissatisfaction.
Staff Attitude
Feedback indicated a lack of professionalism and friendliness among staff, with several customers noting rude or unhelpful behavior.
Kiosk Experience
Customers expressed frustration with the reliance on kiosks for ordering, often leading to confusion and poor service.
AA
Alyssa
4 days ago
1.0
I have a problem every time I’ve ordered here. Today I ordered two burgers a fry and sides of honey mustard. When I got home, there is only one burger that was halfway unwrapped when thrown into the bag and no honey mustard. I’ve been to a lot of bad McDonald’s but this one is a problem EVERY TIME. Will not be going back.
DD
Daffy Duck (Duck)
Nov 17, 2025
1.0
Low income people need WiFi can't afford a phone with data show McDonald's selfish with their Wi-Fi I'm sating inside.
finally got Wi-Fi I went to the counter and lost it inside the building it does not automatically connect to Wi-Fi at McDonald's anymore I want to see the old McDonald's back so I can see the people that's making my food not hide them I'm going to find another restaurant to go to that way I don't have to give you my $40 a day for eating at McDonald's thank you and have a good day I know I'm not the only one why do I have to give a star to post you don't deserve that one star and you changed your prices too
AK
Angella Kroll
Nov 14, 2025
1.0
They have gotten every single one of our orders WRONG!!! Every time we go through the drive thru they get something wrong with our order. The last time they completely messed up our order, and I didn’t realize it until I got my receipt at the first window. I placed an order for two #9 meals. The order was never put up on the menus screen and she didn’t repeat the order back to me. I realized once I got my receipt that they only entered one #9 plus just the drink that should have gone with the second one. At the second window I informed them of their error and was told (by the manager) that the only way to correct this was for me to either come inside or go back through the drive thru and place another order!!! We took the one meal and drove to Burger King just down the street and got a correct order. Will never go to this location again.
SP
Shane Partain
Nov 6, 2025
1.0
How are you going to tell me this is a large orange juice when clearly it states it’s a medium on the cup first off I ordered a large not a medium and secondly they forgot all about my oj until I asked where it was don’t bother coming if you want large drinks you will get medium or small
EP
Emanuel Pavlopoulos
Oct 29, 2025
1.0
I placed a mobile order (so my instructions were clearly in the app) and picked up at the drive-thru—no chance of “we misheard you.”
• Fries: carton was half full and the batch had temperature whiplash—some cold, some hot, like old fries mixed with new.
•. Big Mac: ~10 pickles piled on, completely unbalanced.
• Sprite (ordered no ice): came with ice anyway. The mix was way off—no syrup, weak carbonation (think McDonald’s LaCroix). After sitting overnight, I found stringy white residue suspended in the drink—deeply concerning and suggests the fountain/ice equipment needs a thorough clean and maintenance.
• Promo miss: I was handed an older cup with no Monopoly sticker, so I got gipped out of a game piece while the promo is running.
Other reviews mention basic instruction-following issues here; my experience confirms it.
Management: honor app instructions, serve fries hot and full, stop burying burgers in toppings, fix the syrup/carbonation mix, deep-clean the fountain/ice machines, and use the correct promo cups.