Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.6
1,710 reviews
5 stars
345
4 stars
215
3 stars
232
2 stars
180
1 star
738
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times in the drive-thru, often exceeding 30 minutes, with many leaving without receiving their orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of responsiveness to customer inquiries.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and unfulfilled requests, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and unkempt bathrooms.
Staffing Issues
Multiple reviews indicated that the location is often understaffed, contributing to slow service and operational inefficiencies.
- KBK Bug5 days ago1.0I don’t understand why this location is so slow regardless of the time of day. Someone really needs to look into this. There will be absolutely nobody at the pay or pick up window and we will wait 15-20+ before being able to order. It’s like they take one car per 10min. This happens every single time I go here. Anyone else I speak to has the same issue.
- LLlando2011Jan 3, 20263.0The drive-thru line is always wrapped around the building and its always only one window being used.
- DWDavid WaszmerJan 1, 20262.0I rarely eat McDonald's and was very disappointed when I decided to eat at this one. The restaurant is dirty. The service is extremely slow. I waited thirty-five minutes to get my food. They focus more on drive-thru and not the takeout customers that choose to come inside. The food was okay, but you can tell it was made quickly because the cheese was not melted at all.
- DBDan BaileyDec 30, 20251.0Sat 30 minutes in drive-through line at Tallahassee Mahan and finally gave up and left after not reaching the payment window. Took 5 minutes to order after waiting on 1 car and then another 25 minutes of sitting in line. Never again.
- JDJohn DanielDec 19, 20251.0Absolutely horrible order. 2 hash Browns and a coffee and then a bacon egg and cheese bagel meal with a coffee to drink. And asked and confirmed that there was 3 hash Browns. Total. The lady said yes, pulled around paid was given food and there was only 2 hash browns inside. Asked the lady again, she said you only ordered 2 and I said, no. I didn't, and I confirmed with the lady at the drive through window before even pulling up to pay, and yet they still didn't want to correct the wrong. Will never be back to this one.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 3631 Mahan Dr?
McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open Monday through Sunday from 5:00 AM until midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
How can I order McDonald's delivery from the 3631 Mahan Dr location?
You can order delivery through McDonald's official delivery link at https://mcdonalds.order.online/business/-5579, available daily from 6:00 AM to 11:00 PM.
What payment options are accepted at McDonald's on Mahan Dr?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer pickup and delivery services?
Yes, they provide curbside pickup, delivery, same day delivery, and no-contact delivery options.
Can I order McDonald's food through a mobile app?
Yes, you can order using the McDonald's app available on the Apple App Store and Google Play Store.
Are there other fast food or restaurants near McDonald's at 3631 Mahan Dr?
Yes, nearby dining options include another McDonald's, Wharf Casual Seafood Mahan, Cinco De Mayo Mexican Restaurant, Applebee's Grill + Bar, and Subway.
Which pet care services are located near this McDonald's?
Nearby pet care includes Banfield Pet Hospital, Buck Lake Animal Hospital, Stylish Pups Grooming, and Quick-Tag veterinarian services.
Are there any churches or religious organizations close to McDonald's on Mahan Dr?
Yes, Experience Church and Element3 Church are nearby religious organizations.
What other convenient services can customers find near this McDonald's location?
Close by are Walmart Grocery Pickup and Delivery, several mobile phone stores like AT&T Store and Verizon Wireless, gas stations such as Mahan Petro and Marathon, and car rental at Enterprise Rent-A-Car.